1158
Registration number: HE352024
- Details
- Highlights
- Company
Requirements for candidates
- Strong written and verbal communication skills, B2 or higher level of English language proficiency;
- Strong attention to detail;
- Multitasking skills and good organizational abilities;
- Experience in customer support;
- Ability to remain calm and professional when dealing with difficult situations or users;
- Familiarity with online platforms and social media;
- Ability to work during weekends.
Job description
- Answer, investigate, and resolve customer complaints;
- Check product and service availability;
- Respond to user inquiries and support requests through various communication channels, escalate inquiries to the appropriate team when necessary;
- Collaborate with payment processors, and report any billing errors, discrepancies or errors in payments to the appropriate team;
- Provide accurate and timely information to users, addressing their concerns, and resolving issues effectively;
- Troubleshoot technical problems users may encounter and escalate technical issues to the appropriate teams;
- Provide insights and recommendations for improving Users engagement and content quality;
- Review and moderate content, including text, images, and videos, to ensure compliance with company guidelines and policies;
- Identify and remove inappropriate, offensive, or spammy content;
- Respond to user inquiries and support requests through various communication channels.
What we offer
- Competitive salary and performance-based raises (EUR only);
- Remote work;
- Professional development opportunities;
- The active and cool team;
- No bureaucracy: we have transparent administrative processes and communication.
€
1300
Location
- Rīga, Latvia
- Remote work opportunity
Time of work
- Full-time
Languages
- English
- Russian
Contact person
Lana L
+905346790131
Lana L
+905346790131
Registration number: HE352024
Similar job ads:
Head of Customer support
Marketing Intern (summer/unpaid)
Payments & Banking Client Services Assistant