10000
Registration number: 40203260078
- Details
- Highlights
- Company
Prasības kandidātiem
Qualifications:
- Bachelors degree in Business Administration, Communications, or related field.
- 5+ years in customer support or client relations, preferably in B2B payments.
- Strong interpersonal and communication skills.
- Proven track record of improving customer satisfaction.
- Excellent problem-solving abilities.
- Collaborative mindset and proficiency in CRM software.
Darba pienākumu apraksts
Responsibilities:
- Develop and implement strategies to improve client engagement and retention.
- Oversee the customer support team to ensure effective issue resolution.
- Collect and act on client feedback to improve services.
- Build and maintain strong relationships with key clients.
- Enhance the onboarding process and provide comprehensive client training.
- Develop client success programs and proactively resolve potential issues.
- Track customer support metrics to identify areas for improvement.
- Stay updated on industry trends to provide proactive solutions.
Mēs piedāvājam
- Gifts on important dates (Birthday, Wedding, Child birth, etc.)
- Team building events and corporate parties
- Education and training budget
- Premium health insurance and gym coverage
- English and Latvian language courses at the workplace
- Great office location in city centre with parking
- Hybrid workplace
- Competitive salary with annual reviews and yearly bonuses
And so much more! :)
€
3000 - 4300
Additional information: Health insurance, sport compensation, parking
Location
- Rīga, Latvia
- Remote work opportunity
Strelnieku iela 8
Time of work
- Full-time
Languages
- English
- Russian
Contact person
Arthur Bergmanis
Arthur Bergmanis
Starlab uzņēmums, kas specializējas mūsdienīga programmnodrošinājuma izstrādē FinTech industrijai.
Registration number: 40203260078
Similar job ads:
Ražošanas departamenta vadītājs
Strategic Partnership Team Lead
Sales Representative - Payments