1666
Registration number: 40103908693
- Details
- Highlights
- Company
IT Camp partner specializes in providing secure and efficient payment processing services with a focus on Asia. Over the past 6 years, they have maintained stability and growth with a dedicated team of professionals. They focus on solving problems rather than pointing out mistakes, ensuring a positive and collaborative work environment.
Due to the growth of the company, we are searching for a Lead Support Specialist.
Responsibilities:
- Review and manage support tickets, performing manual checks on transaction statuses.
- Resolve issues efficiently and escalate complex cases when necessary.
- Manage Client notifications and ensure clients are informed about any updates or changes promptly.
- Maintain a high level of client satisfaction through effective communication and problem-solving.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Lead small team Support Specialists and monitor the quality and progress of work.
Requirements:
- 2+ years in the fintech industry
- Experience in handling a high volume of support tickets and customer inquiries
- Good knowledge of Excel is a must
- Basic skills with REST API requests will be considered as advantage
- Ability to read and understand technical documentation
- Quick learner with the ability to adapt to new tools and technologies
- Detail-oriented with strong analytical and problem-solving skills
- Excellent organizational and multitasking abilities
- Proficiency in English (written and verbal) is a must, Russian languages will be a plus
- Passionate about customer service and dedicated to providing exceptional support
- Responsible, proactive, and able to work independently and as part of a team
- Strong interpersonal skills with the ability to build and maintain positive relationships with clients and colleagues
Company offers:
- Salary from 1400 to 2850 EUR gross (depending on experience)
- Opportunity to work remotely (in future 2-3 days from office)
- Flat hierarchy and no micromanagement
- Opportunity to dive deeper into Fintech sphere and learn from professionals
- A supportive and collaborative work environment
We will contact you if you are invited for an interview. We will send the answer to those candidates who will be invited for an interview. If you have not received an invitation to a job interview within 2 weeks after the vacancy deadline, it is considered that you have received a refusal.
€
1400 - 2850
Location
- Rīga, Latvia
- Remote work opportunity
Time of work
- Full-time
Skills
Languages
- English
- Russian
Contact person
Jevgenija Sahovala
+37127085316
Jevgenija Sahovala
+37127085316
We are IT Camp recruitment agency. Our offer is variety of IT field selection (wide range of roles in development and architecture, system and business analytics, administration and quality assurance, management and leading etc). Comfort, growth, result - are our primary values and principles. Were saving your time. You can use it on current project or skills improvement while we're searching suitable job opportunity for you, based on your expectations and values, talents and experience.
Our main task is to have a match between candidate and company: mutual understanding, effective working process and common benefit. We offer career advice and job search assistance. Youre welcomed, so feel free to seek a great workplace with us.
Registration number: 40103908693
Similar job ads:
Customer Care Representative (12 months contract)
Robotisko sistēmu tehniskā atbalsta speciālists/-e
Product Support Specialist