Swedish speaking Customer Support specialist (Travel industry)

Concentrix

Details
Highlights
Company

Job description

Experience the power of a game-changing career. Join Concentrix as Customer Support specialist!

About the role, as a Customer Support Specialist, you will be responsible for

Bringing great customer service to the customers via phone and e-mail
Providing accurate information about new bookings, rebooking's and cancellation options for air and rail travel, hotel bookings and more
Finding solutions for each individual customer to ensure their journey runs smoothly

To do great in this role, you must be fluent in Swedish and have a good command of English.

Other than that, we'd love for you to be flexible and dynamic addition to our team.

You will also need to confirm that you have a clear criminal background check.

To make the most of your time here, we'll offer you this:

🌟 A salary of 1900,- Euros/Gross

🙌 Bonus up to 250,- Euros/Gross

📌A job you can do from the comfort of your own home or from our office in city center - you choose!

A good health insurance which includes gym and dentistry

📱Paid mobile phone bill

Start date: 19.11.2024

Working hours: Work in 8h shifts, Monday to Sunday, from 9 AM till 8 PM

Location: Work from home (in Latvia) or office (Raiņa bulvāris 11, Riga)

Our recruitment process consists of a short phone interview, an online test, finally an interview (in Swedish and English) and a background check. If we turn out to be a match, we'll be happy to make an offer!

Darba pienākumu apraksts

Amats: Klientu apkalpošanas speciālists

Esi gatavs jauniem karjeras izaicinājumiem? Pievienojies Concentrix komandai, kā klientu apkalpošanas speciālists.

Tavi darba pienākumi būs sekojoši,

Atbildēt uz ienākošajiem zvaniem, e-pastu ziņojumiem
Sniegt attālinātu atbalstu par viesnīcas rezervācijām, lidojuma iespējām, pārrezervēšanas noteiktumiem
Darbs ar klientiem notiek zviedru un angļu valodā
Klientu datu ievade un apstrāde

Prasības,

Teicamas zviedru valodas zināšanas (C1 līmenis, gan mutiski, gan rakstiski)
Labas angļu valodas zināšanas (B2 līmenis)
Uz klientu vajadzībām orientētu attieksmi ar vēlmi palīdzēt rast risinājumus un sniegt atbildes uz klientu jautājumiem

Mēs piedāvājam,

🍀 Atalgojums:1900,- Euro / Bruto

🙌 Iespēja saņemt bonusu līdz pat 250,- Euro / Bruto

🤝 Veselības apdrošināšana (papildus: sports, zobārsts, ārstnieciskās masāžas)

💻 Iespēja strādāt no mājām vai arī no biroja, Rīgā

📱 Atmaksāts ikmēneša telefona rēķins

Darba laiks: Darbs 8h maiņās, pirmdiena - svētdiena, laika posmā no 09:00 līdz 20:00

Uzsākšanas datums: 19.11.2024

Darba vietas adrese: Raiņa bulvāris 11, Rīga vai arī darbs no mājām

Mūsu atlases process: telefona intervija, online tests, intervija ar mūsu atlases speciālistu un komandas vadītāju (angļu un zviedru valodā) un rekomendācija no iepriekšējā darba devēja.

Gadījumā, ja tiks izteikts darba piedāvājums, kandidātam būs jāpastūta izziņa par nesodāmību.

Ja gadījumā ir kādi jautājumi par šo vakanci, lūgums rakstīt uz: cv.riga@lv.webhelp.com

Vairāk informācija par uzņēmumu: https://www.concentrix.com/

Monthly gross salaryGross/mo € 1900 - 2150

Additional information: Bonus līdz 250,- Euro / Bruto; veselības apdrošināšana; apmaksāts privātais telefona rēķins A salary 1900,- Euros/Gross; Bonus up to 250,- Euros/Gross; health insurance; Paid mobile phone bill

Location

Latvia

Remote work opportunity

Time of work

Full-time with shifts

Languages

English
Swedish

Contact person
Hampus Lindholm, hampus.lindholm@concentrix.com

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the worlds best brands, today and into the future. Were human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether its designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. Were here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.