Technical Support Engineer (L2)

GOStack SIA

Details
Highlights
Company

Technical Skills:

Proficiency in diagnosing and troubleshooting software, and network issues.
Experience with IT service management tools (e.g. Jira, Clickup).
Basic knowledge of monitoring tools and alerting systems(e.g. grafana, thanos,prometheus).
Knowledge of databases (e.g., SQL, MySQL) and ability to run basic queries.
Proficiency in Linux command-line interface (CLI) operations
Understanding of networking concepts like TCP/IP, DNS, DHCP, VPN, firewalls, etc.
Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and virtual machines (VMs).
Basic scripting skills for automation (e.g., Python, Bash, PowerShell).
Experience in working with Jenkins pipelines and analyzing their logs.
Familiarity with the Git version control system.

Soft Skills:

Strong problem-solving and analytical skills.
Ability to communicate complex technical issues to both technical and non-technical stakeholders.
Ability to work under pressure in a fast-paced environment.
Excellent written and verbal communication skills for creating documentation and providing user updates.
Ability to work in a team-oriented, collaborative environment.
Flexible and adaptable to changing workloads and priorities.
Familiarity with ITIL processes and best practices.

Responsibilities:

Handle escalations from L1 support, ensuring that issues are resolved efficiently and within SLA (Service Level Agreement) timeframes.
Perform root cause analysis on recurring issues and identify areas for improvement.
Collaborate with L1 support teams and provide mentorship or training if needed.
Escalate issues to engineering teams when necessary, while gathering all required technical details for a smooth handoff.
Assist in deploying, configuring, and maintaining systems and applications.
Participate in on-call rotations or after-hours support, if required.

Experience and Education:

Experience: 2+ years of experience in IT support or technical support roles, preferably in a Level 2 capacity.
Education: A degree in computer science, information technology, or related fields is preferred but not required.

Perks working at GOStack:

We recognize the significance of providing a competitive salary that aligns with your skills and experience. Our offer ranges from 3000 to 4000 EUR gross.

Additionally, we prioritize your work-life balance, foster career growth, and strive to infuse joy and excitement into everything we do.

Company and team-building events are regularly organized to ensure you feel connected and valued.

Monthly gross salaryGross/mo € 3000 - 4000