At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. Were making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.

GoCardless is on a mission to become the world's bank payment network. The Complaints Team sits within the Governance and Assurance team, and we're looking for a bright and empathic Complaints Handler to join our team. We pride ourselves on listening to our users and doing everything we can to solve their problems. We know that things do not always go as expected, so we are looking for a complaints handler who is a great problem solver and investigator.

This role is vital to successfully delivering the company's objectives and ensuring we understand where friction can occur within our Customers' journey.

You'll be speaking directly with customers, working quickly and accurately to solve issues that arise. 

You'll be working closely with a variety of teams and stakeholders within GoCardless. You'll also have the opportunity to develop your communication, operational, and prioritisation skills. Though you will be expected to hit the ground running, you'll be part of a dedicated team that's well-established and has a focus on developing careers. To that end, before you start, there's paid training, an induction, and a thorough onboarding process so you get comfortable with the GoCardless product. 

If you're happy working in a fast-paced environment where the work is varied and challenging, this is your role. 

3 days Office Based - Riga, Latvia 

2 days working from home

We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays.

The first four weeks will be dedicated to induction & onboarding. A further 4 weeks will be a ramp-up period. In light of this, working hours will be 11 am - 8 pm EET, Monday to Friday, for the first 8 weeks.

Some of the other perks we offer:

We're an organisation defined by our values; We start with why before we begin any project, to ensure its aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.