GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia and the United States.

As an Operations Analyst, you will help build and assist with forecasting and capacity planning for multi-site teams, optimizing service levels and efficiency. You will develop and implement workforce management (WFM) models tailored to GoCardless' Shared Services teams, leading projects on capacity planning, forecasting, performance analysis, staffing, and process management. Collaborating with operational managers and process improvement specialists across Merchant Operations, you will enhance WFM processes for Customer, Fraud, and Payments & Billing teams. With strong communication skills and industry experience, you will support key initiatives such as service management, outbound payments staffing, service level agreement reviews, and operational improvements through data analysis, scheduling, and performance evaluation.

This position is located in our HQ2 in Riga, which was recently honored with the prestigious CEE Business Services Award for being the Most Vibrant Employer - Latvia, offering you the chance to thrive in a dynamic and engaging workplace.

Salary range - the expected base salary range for this position is between €2,667 - €4,000 (gross) per month

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. 

We're an organisation defined by our values; We start with why before we begin any project, to ensure its aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

We're building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If were going to achieve this goal, we need to build a team of GeeCees that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We've got a long way to go, but heres how were doing as of July 2024;

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

We're committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan on our website.

Find out more about Life at GoCardless via X, Instagram and LinkedIn.