190
Registration number: 40203072770
- Details
- Highlights
- Company
Responsibilities:
- 1st Level Support
- Respond to customer inquiries via e-mail/ticketing system or phone
- Process and monitor technical incidents
- Advise and support the customer in consideration of functional requests
- Assist the customer in resolving 1st level issues
- Dispatch and track tickets for the 2nd and 3rd level of support
- Follow up on any customer issues requiring additional research
- Demonstrate the highest level of customer service and professionalism
Work Organization:
- Shift structure: Start as early as 7 AM and end no later than 9 PM
- On-Call Duties: Night time (9 PM to 7 AM) and on weekends
- Shifts and On-Calls are pre-scheduled and rotated among the team members equally
Requirements:
- Excellent communication skills in German and English languages: Required for communication across our international locations and customers from Germany.
- Previous customer service related experience
- Proactive and analytical approach
- Good problem solving skills
- Solution orientated and a team player
- Desire to grow and develop in IT industry
We offer:
- Monthly gross base salary from 1400 to 1750 EUR, depending on your level of expertise
- Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed.
- Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
- Individual development and learning plan, including yearly budget for external training
- Necessary essentials health insurance with dental services and sports coverage
- Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
- Friendly, multicultural and cooperation orientated colleagues
€
1400 - 1750
Location
- Rīga, Latvia
Skanstes iela 25
Time of work
- Full-time
Skills
Languages
- German
- English
Contact person
SIA Arvato Systems Latvia
-
SIA Arvato Systems Latvia
-
Arvato Systems is an international IT specialist that supports major companies in Digital Transformation. We stand for strong industry knowledge, in-depth technology expertise and a clear focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support. As part of Bertelsmann, we are built on the solid foundations of a German global corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft and SAP. We make the digital world easier, more efficient and more secure and our customers more successful. We Empower Digital Leaders. arvato-systems.com At the heart of our company is the well-being of our employees and the planet, which we believe go hand in hand. Thats why we provide our team with the tools and environment they need to thrive, ensuring that every team member feels valued and respected. In our inclusive workplace, diversity is not just celebrated but is a cornerstone of our success!Moreover, our commitment to sustainability and social responsibility is evidenced by our Family Friendly certification from SIF, Green Office recognition and commitment from WWF, and our adherence to Latvias Inclusion and Diversity charter. We look forward to receiving your application. Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.
Registration number: 40203072770
Similar job ads:
Service Desk Administrator L1
IT Support Specialist
Iekārtu un Programmatūras Jaunākais Testēšanas Speciālists