360
Registration number: 75877686
- Details
- Highlights
- Company
About your key responsibilities and impact:
- Ensuring a high level of customer service;
- Resolving complex issues related to trading systems and platforms;
- Developing and implementing improvements to optimize clients' trading processes;
- Providing high-level trading support for clients;
- Resolving complex client queries and issues arising during trading;
- Conducting detailed analysis of trading data to identify potential improvements and risks;
- Preparing reports for different levels of management;
- Collaborating with internal departments, such as software development, risk management, and others, to address technical challenges;
- Participating in the implementation of new functionalities and testing their effectiveness before deployment;
- Developing training materials and conducting training sessions;
- Contributing ideas and participating in the development of strategies for the advancement and improvement of trading and trading tools.
Essential professional experience:
- At least Upper Intermediate+ English level;
- Understanding of sportsbook environments and betting logic;
- Experience in a support or operational capacity (preferably Level 2);
- Ability to manage, escalate, and resolve incidents efficiently;
- Competence in analyzing data and settlements;
- Organizational skills and shift flexibility.
Desirable skills and personal features:
- Knowledge of feed providers (e.g., Betgenius, LSports);
- Experience with configuration tools or schema editing;
- Basic understanding of margins and risk management.
What we offer:
Benefits Cafeteria:
- Sports compensation;
- Medical coverage;
- Psychological support;
- Home-office coverage.
Work-life:
- Remote work, Coworking compensation;
- Childcare budget;
- Maternity leave;
- Paternity leave;
- Additional 2 days for family events.
Our GR8 Culture:
- Open feedback and transparent direct communications;
- Growth and development: better every day;
- High tolerance to experiment and mistakes;
- Supportive friendly environment.
€
1500 - 2200
Additional information: Sports compensation; Medical coverage; Psychological support; Home-office coverage.
Location
- Rīga, Latvia
- Remote work opportunity
Time of work
- Full-time
Languages
- English
Contact person
Anastasiia Surzhenko
Anastasiia Surzhenko
GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry. We provide great gaming tech to satisfy even greater ambition. Leveraging our extensive experience, the GR8 Tech platform successfully handles millions of active players, offering cutting-edge practices for development and growth in the gambling industry. We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.
Operating in the dynamic tech market, GR8 Tech is committed to providing comprehensive support and development opportunities for our employees. Remote work is one of our most valuable benefits. We believe that in todays world, it is entirely possible to work from anywhere while maintaining a healthy work-life balance. The foundation of successful remote work lies in loyalty, trust in people and support at all levels. Join us!
Registration number: 75877686
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