754
Registration number: 40203487799
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- Company
IoT Delivery Specialist (Temporary position)
IoT Delivery Specialist is responsible for ensuring that the customer service experience is efficient and meets customer expectations. This role involves a combination of managing the delivery of services we provide, supporting customers, and interacting with various internal teams.
Key Responsibilities:
- Ensuring the smooth and efficient onboarding of new customers and the successful implementation of company products or services;
- Sim Order fulfillment;
- Handling Information & Service requests;
- Basic invoice questions from customers;
- Help & guide commercial teams to work according to set processes;
- Take part in perfecting processes;
- Customer interaction phone & email;
- Log all cases and interactions in dedicated systems;
- Perform Validations on agreements and customer set up;
- Sim Vendor & warehouse communication, internal contact and coordination regarding orders,sim stock check;
- Perform requested optimizations on implemented agreements and customer set-up;
- Deliver on by team & company determined targets.
This role is meant for you if you have:
- Fluency in English, both spoken and written;
- Customer support experience;
- Experience with ticketing system;
- IoT knowledge, experience, and expertise is an advantage;
- Strong communication skills - communicates clearly and effectively, both verbally and in writing;
- Time management skills - prioritizing tasks effectively to meet deadlines and service level agreements (SLAs);
- Works well with others, contributing to a positive team collaboration environment.
What We Offer
- A collaborative and supportive work environment;
- Opportunities for professional growth and development;
- Salary starting from 1400 EUR (gross) depending on experience;
- Its a temporary position for 1.5 years
- Remote (Allianz) Premium health insurance;
- Flexible hybrid work schedule;
- Other benefits such as a modern office in a freshly built office building, free parking lot, daily fresh fruits in the office, monthly telecom allowance, and exciting team building activities.
€
1400
Additional information: • Salary starting from 1400 euro (Gross) depending on experience.
Location
- Rīga, Latvia
- Remote work opportunity
Time of work
- Fixed term
- Full-time
Contact person
Remote Latvia SIA
Remote Latvia SIA
The Tele2 IoT Latvia team is an integral part of the Tele2 Sweden B2B IoT organization, serving customers worldwide. Based in Riga, Latvia, our team collaborates across several key departments including project management, product management, customer operations, sales, data excellence, and process management. Our dedicated professionals play an active role in international projects, driving innovation and contributing to cutting-edge technologies on a global scale.Our operations in Latvia are run in partnership with Remote, a global employer of record, ensuring smooth collaboration across borders.
Registration number: 40203487799
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