754
Registration number: 40103611544
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Professional code: 3322-08
Company: SIA FactSet Latvia
Registration No.: 40103611544
Department: EMEA Client Solutions
Location: Riga, Latvia
Job Type: Full-time
About FactSet:
FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients needs and exceeding their expectations.
Your Impact:
As a Client Sales Consultant (a Customer Experience Manager), you will join one of the biggest and fastest growing offices in Europe; you will combine your strong interest in the financial markets and technology with a thorough understanding of the FactSet applications. In this role, you will have the opportunity to work very closely with a team of sales & consultants across EMEA; learn from their experience and work closely with them on key client projects. To ensure success as a customer experience specialist, you should exhibit in-depth knowledge of customer engagement and experience in a similar industry. A top-notch customer experience manager will be someone whose expertise results in excellent customer relationship management and a positive brand image.
Offering an unparalleled level of service, Customer Experience Manager assists the senior team and clients by:
- Training clients virtually;
- Maintaining proactive communication with clients through phone and email
- Tracking customer experience across different channels;
- Collaborating with sales & consulting team to enhance customer service and brand awareness;
- Identifying needs and running campaigns & initiatives to improve adoption of our solution;
- Increase customer satisfaction, loyalty, and advocacy;
- Answering day-to-day client account queries and providing creative solutions;
- Clearly communicate the progress on ongoing projects, tasks and deadlines.
What Were Looking For:
- A bachelors/Masters degree in Finance, Economics, Business Administration or similar;
- Fluency in English is a must;
- Proven experience in customer success or a similar role;
- Strong communication and interpersonal skills;
- Ability to build strong, trusting relationships with FactSet clients;
- Strong analytical & problem solving skills;
- Ability to develop actionable strategies;
- Strategic thinking and problem-solving;
- Experience in gathering and interpreting customer experience information;
- Exceptional communication and collaboration skills;
- Enthusiasm, drive and a desire to excel in a client facing role;
- Excellent organizational skills with attention to detail;
- Ability to multitask and prioritize in a fast-paced environment.
Highly desired attributes:
- A strong knowledge of Microsoft Excel;
- Previous client facing experience;
- A commercial attitude;
- Strong attention to detail.
At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and conducting a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
What's In It For You:
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
- Contributing to a firm with over 40 years of consecutive growth, named a 2023 Best Place to Work by Glassdoor and led by a top-rated CEO Talent Champion.
- Support for your total well-being. This includes health, accident and critical illness insurance, employees assistance program, paid lunch, plus paid time off for holidays, family leave, and companywide wellness days.
- Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
- A global community dedicated to volunteerism, sustainability, and inclusivity, where collaboration is always encouraged, and individuality drives solutions.
- Career progression plans with dedicated time each month for learning and development.
- Employee-led Business Resource Groups that align with our DE&I strategy and are wholly supported by Executive Management.
Compensation:
Monthly salary (gross): 1600.00 - 1700.00 EUR
Additional information: The monthly salary is based on the candidate's experience and suitability for the role.
Recruitment process:
If you are interested in this position, please apply by September 10th, 2025 by clicking Apply button.
As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees Choice Award winner. To find out more about FactSet, visit us at www.factset.com
€
1600 - 1700
Additional information: Monthly salary (gross): 1600.00 – 1700.00 EUR Additional information: The monthly salary is based on the candidate's experience and suitability for the role.
Location
- Rīga, Latvia
Time of work
- Full-time
Contact person
FactSet Latvia SIA
FactSet Latvia SIA
Registration number: 40103611544
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