118
Registration number: 40203360844
- Details
- Highlights
- Company
ABOUT THE POSITION:
We're looking for a dedicated and energetic Customer Support Specialist to assist our customers in solving both simple and complex issues. While this is an entry-level role, prior experience in customer service is essential. The ideal candidate thrives in a fast-paced environment, adapts quickly, and genuinely enjoys helping others. In this role, you'll be the heartbeat of ITELVO's customer experience.
IF YOU ARE/HAVE:
- Fluent in English language C1-C2 (any additional language is considered as an advantage);
- Highly developed skills in client management;
- Ability to work under pressure;
- A creative problem-solving mindset to understand complicated customer needs and are able to find the best solution.
DUTIES:
- Resolve customer complaints, troubleshoot issues, and offer effective solutions to ensure customer satisfaction;
- Assist customers with product information, billing inquiries, technical support;
- Assist in training our Junior Customer Support Representatives;
- Full-time position, working from the office;
- Day (8:00-20:00) & night (20:00-08:00) shifts;
- 2-on, 2-off schedule (rotation).
BENEFITS:
- Highly competitive salary € 1550-2200 (gross);
- Various career growth opportunities;
- Modern, welcoming and comfortable office environment;
- Premium-level health insurance (includes dental care, physiotherapy, massages, etc.);
- Fully covered gym membership or any other sports activity (including pool, bowling, dancing, horseback riding, boxing, etc.);
- Well-stocked kitchen with snacks, fruits, beverages;
- Multiple breaks during shifts for lunch/dinner, designated rest breaks to recharge and unwind;
- An energetic, friendly and supportive team.
€
1550 - 2200
Location
- Rīga, Latvia
Krišjāņa Valdemāra iela 118, Rīga, Latvija
Time of work
- Full-time with shifts
Skills
Languages
- English
Contact person
Human Resource Department
Human Resource Department
ITELVO ready-made solutions are a great way to organize active interaction with the target audience. We will help you to streamline processes and save money. Our contact center services are provided by a team of more than 100 professional operators with solid experience in customer care and various languages of communication to suit the needs of your business.
Registration number: 40203360844
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