285
Registration number: 40203159133
- Details
- Highlights
- Company
WFM Scheduler Analyst (m/f/d)
Basic Information
Ref Number Req_00167129
Primary Location LV - Riga - RIX
Country Latvia
Description and Requirements
Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company? Were looking for an experienced workforce specialist to join our team in Riga as a Scheduler Analyst.
We will offer:
- Competitive Salary: Earn an above-average salary package of 1,950 EUR gross.
- Health Coverage: Private health insurance after 3 months of probation period.
- Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
- Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces and much more in one of Riga's most attractive areas.
- Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
- Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
- Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
- Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Overview of tasks:
- Creating Comprehensive Schedules: Incorporating client requirements such as training, coaching, and feedback sessions, as well as forecasting future needs based on skill distribution and agent preferences.
- Resolving Scheduling Conflicts: Recommending solutions to conflicts that arise in schedules or handling special scheduling requests from agents or clients.
- Coordination with Operations: Collaborating with operational points of contact to schedule activities like unplanned & planned absences or off-queue times effectively.
- Providing Staffing Outlooks: Offering weekly staffing projections for the upcoming four weeks to aid in planning and resource allocation.
- Scheduling system maintenance: Maintaining and updating employees skills, special scheduling agreements, vacation entitlements and contractual information within the scheduling systems database.
What we expect:
- Experience: At least 2 years of experience in a call center and/or 1 year specifically in workforce management
- Communication Skills: Excellent oral and written communication skills, specifically minimum C1 English level
- Understanding of WFM: Familiarity with workforce management processes, including staffing projections, scheduling and metrics monitoring is preferred
- Proficiency in Tools: Above-average knowledge of Google Suite applications (Sheets, Slides) and MS Office applications (Word, Excel)
- Knowledge of Labor Laws: Understanding of local country labor laws and regulations related to workforce management and scheduling is preferred
- Decision-making Skills: Ability to showcase innovation, good judgment, and problem-solving skills when making decisions related to scheduling and resource allocation.
Join our team and apply now!
We are looking forward to your informative application. Our recruiting team will gladly answer all your questions at +371 63 99 5106
Equal Opportunity Employer
TELUS Digital values diversity and grants equal opportunity regardless of age, civil status, disability, gender, nationality, race, religion and political beliefs, sex or sexual orientation. At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity. Applicants with special needs will be given preferential consideration if they are equally qualified.
About us: TELUS Digital is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.
€
1950
Additional information: Earn an above-average salary package of 1,950 EUR gross
Location
- Rīga, Latvia
Time of work
- Full-time
Contact person
. .
. .
Registration number: 40203159133
Similar job ads:
Lidlauka palīgstrādnieks/-ce
IT Project Manager
Loan Collection Specialist