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Registration number: 40203205428
- Details
- Highlights
- Company
SUN FINANCE is a Riga-based fintech company providing financial services across four continents. Founded in 2017, we've grown beyond the startup phase but we've kept its energy and innovation, now strengthened by stability and a great work environment.
Our success-driven team thrives on collaboration, ambition, and shared growth. And were not slowing down. Join us and be part of what's next!
JOB MISSION
Quality Assurance and Operations Support Specialist (QA) is responsible daily local operations support and performance quality assessment of call center agents of who deal with our existing and potential customer. The specialist will monitor inbound and outbound calls to assess agents behavior, technical accuracy, customer service performance, and compliance to company policies and procedures. QA will assist in clients application review, communication adjustments, call center quality processes and procedures development and implementation; as well as making recommendation for enhancements to training materials as needed to enhance the overall agents performance.
OUTCOMES
- Performs call monitoring (customer service, debt collection, telesales) to ensure compliance with Companys policies, makes summary reports on regular basis
- Coordinates and facilitates call calibration sessions and trainings for call center staff to develop their soft skills
- Reviews clients applications, verifies identity and provided data up to request
- Reviews communication content, its compliance and quality
- Provides feedback to call center team leaders and managers
- Prepares and analyzes internal and external quality reports for management staff review
REQUIREMENTS
- Fluent in both Spanish and English (linked to our work with Spanish-speaking countries)
- Call Center Experience is an advantage, but not a must
- Perfect verbal, written and interpersonal communication skills
- Exceptional listening and analytical skills
- Proficient with Microsoft Office (intermediate Word, basic Excel)
BENEFITS
- Health insurance
- Well-being activities, surprises, and birthday gifts (sporty challenges, mini competitions with prizes)
- Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses etc.)
- Receive bonuses for long-term cooperation like extra holidays, etc.
- Free coffee & soft drinks to fuel those tough mornings
- Variety of snacks and soups at the kitchen
- Enjoy the private gym
- Learn and grow in a company of over 10 nationalities
- No suits! Unless it's Carnival or Halloween
- Salary range 1400-1700 EUR gross depending on work experience, education, and skills
€
1400 - 1700
Location
- Rīga, Latvia
Skanstes iela 52, Rīga, LV-1013, Latvija
Time of work
- Full-time
Languages
- Spanish
Contact person
Patrīcija Gailīte
Patrīcija Gailīte
At Sun Finance you will be a part of a company where everything is possible. Here we set only the highest goals and work hard to reach them. Our team's success-oriented mindset has allowed us to land a spot in the prestigious ranking of Europe's fastest-growing companies recognized by The Financial Times for four consecutive years. We believe in the power of companionship - supporting our colleagues and sharing knowledge is an important part of our every day life. Managed by seasoned professionals in finance, IT, risks and fintech, Sun Finance will offer an opportunity for you to grow along with us.Join Sun Finance!
P.S. We also know how to have fun.
Registration number: 40203205428
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