719
Registration number: E3500071PH
- Details
- Highlights
- Company
Requirements for candidates
- Fluency in Russian and English, both written and verbal (essential)
- Customer support experience
- Computer literacy
- Responsibility, punctuality, and attention to detail.
- Self-reliance and the ability to find effective solutions.
- Confident computer skills.
- Willingness to learn and grow in the field.
- Willingness to work rotational shifts
Nice to have:
- Previous experience in customer support or IT-related roles.
- Knowledge of web servers, hosting, DNS, or SSL certificates.
- Familiarity with CRM or support ticketing systems
Job description
As a Customer Experience Specialist, you will be the key point of contact for our customers, delivering support through our internal system, live chat, and email. You will advise clients on everything from selecting the right product to successful installation, ensuring a smooth and positive experience. This role is ideal for someone with IT knowledge, problem-solving skills, and a customer-first mindset.
- Provide support via internal system, live chat, and email.
- Advise customers on SSL/TLS product selection and installation.
- Assist with account management, renewals, and troubleshooting.
- Handle customer requests efficiently and responsibly.
- Collaborate with colleagues to resolve technical and service-related issues.
- Continuously learn and improve your knowledge in IT security and SSL technologies.
What we offer
- Quiet, cozy office in the center of Riga.
- Health insurance after a 3-month probation period
- Flexible work schedule
- Training and individual growth approach.
- Performance bonus
- Education, wellness, and lifestyle support
Get more details and application here
https://www.linkedin.com/jobs/view/4341338943/?trackingId=U7ghkbUWTWCwpmO8qsGIeQ%3D%3D
€
1500 - 1600
Location
- Rīga, Latvia
K.Barona 36-7
Time of work
- Full-time with shifts
- Flexible schedule
Skills
Languages
- English
- Russian
Contact person
Tatyana Grom
37129860760
Tatyana Grom
37129860760
At DigiCert Ireland Limited, you'll join a dynamic and rapidly growing center of excellence within the global DigiCert family, the trusted leader in digital-trust solutions. We support the world's top brands and organizations by delivering high-assurance TLS/SSL certificates, public and private PKI, IoT device trust, document signing, and end-to-end digital-identity solutions. We are proud to enable secure online trust for individuals, businesses, governments, and emerging ecosystems around the globe.
Joining us means being part of something that matters: maintaining and building trust in the digital world, vital for all that we do. Here you will find an opportunity to grow your skills, make an impact, and contribute to a global leader with a strong local culture.
Registration number: E3500071PH
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