Payments Monitoring Team Lead

GR8 Tech

Details
Highlights
Company

What Youll Be Driving:

Taking full responsibility for managing payments monitoring, traffic oversight, PM switching, and proper escalation of requests;
Reviewing and evaluating each team members work and making decisions on hiring or termination;
Leading the monitoring team and ensuring they have the knowledge and skills needed to meet SLAs;
Training new employees on company policies, procedures, and ethics to ensure role clarity;
Monitoring charts and alerts to identify areas for improvement and respond to traffic drops;
Collaborating with other departments and Payment Providers to ensure customer satisfaction;
Monitoring team KPIs to ensure compliance with established standards;
Collecting, presenting, and reporting on key results, KPIs, and team achievements;
Leading and controlling internal monitoring processes and ensuring SLA targets are met;
Overseeing internal notifications and driving automation and process improvements.

What Makes You a GR8 Fit:

Understanding of payment solution principles across different regions;
Experience in high-volume, multitasking environments;
Strong stress resistance in fast-paced operational settings;
Proactive approach to tasks and problem-solving;
Excellent communication and negotiation skills;
High attention to detail;
Strong organizational skills;
Confident and timely decision-making;
Strong analytical skills for monitoring, investigation, and resolving complex situations;
Team management experience;
Ukrainian or Russian (fluent) and English required.

Why Youll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

Sports gym, yoga, or any activity to keep you active;
Medical insurance and wellness services;
Mental health therapy or coaching support;
Home office ergonomic furniture, gadgets, and tools;
Languages courses to improve or learn new skills.

Work-life

Parental support with paid maternity/paternity leave and monthly childcare allowance;
20+ vacation days, unlimited sick leave, and emergency time off;
Remote-first setup with full tech support and coworking compensation;
Regular team events online, offline, and offsite;
Learning culture with internal courses, career development programs, and real growth opportunities.

Monthly gross salaryGross/mo € 2000 - 3500

Additional information: Medical insurance; 20+ vacation days; Parental support.

Location

Rīga, Latvia
Hybrid

Time of work

Full-time

Languages

English
Russian

Contact person
Yuliia Dobrorodnia

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry. We provide great gaming tech to satisfy even greater ambition. Leveraging our extensive experience, the GR8 Tech platform successfully handles millions of active players, offering cutting-edge practices for development and growth in the gambling industry. We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

Operating in the dynamic tech market, GR8 Tech is committed to providing comprehensive support and development opportunities for our employees. Remote work is one of our most valuable benefits. We believe that in todays world, it is entirely possible to work from anywhere while maintaining a healthy work-life balance. The foundation of successful remote work lies in loyalty, trust in people and support at all levels. Join us!