Zalaris HR Services Latvia SIA

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Company

Elevate Your Career with Zalaris

As a Service Delivery Manager, you’ll ensure smooth delivery of HR and payroll services, meeting agreed performance targets. Acting as the main link between Zalaris and our clients, you’ll manage relationships, oversee SAP-related processes, and drive operational excellence and compliance.

Your Responsibilities

Serve as the primary point of contact for the client ensuring an exceptional customer experience and high-quality service delivery.
Ensure services are delivered in alignment with contractual SLAs by monitoring, reporting, and analysing KPIs related to service excellence and customer satisfaction.
Take ownership of your client’s service-related financials, including budgeting, forecasting, and cost monitoring.
Efficiently manage change request implementation processes by coordinating testing, deployments, and system enhancements within the payroll platform
Ensure adherence to Zalaris’ internal controls, policies, and compliance standards.
Proactively lead automation initiatives (e.g., RPA), transition activities between nearshore/offshore teams, and identify further cost optimization opportunities.
Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.

Your Experience and Skills

Fluency in German and strong command of English
Understanding of HR administration and payroll accounting
Experience in outsourcing HR, Accounting, IT, or other business functions
Strong customer relationship management and process improvement skills
Business & service minded, analytical & customer-focused mindset
Ability to plan, prioritise, and structure work to achieve results
Excellent problem-solving, presentation, and negotiation skills
Proactive, energetic, and adaptable attitude

Seen as Advantage

Bachelor’s or master’s degree in Finance, Accounting, Business Administration, or a related field
Work experience with SAP and/or Payroll
Experience in SAP HCM, global payroll, and partnership management

What We Offer

Salary starting at 2000 EUR gross for based on seniority, technical and business experience, and skills.
Flexible work arrangements: hybrid model balancing remote and in-office work.
Premium health insurance with platinum-level coverage, including sports, dentistry, mental health support, massages, and more.
Daily meal perks: lunch compensation, office snacks and everything you need to craft a barista-style cappuccino or latte.
Modern city-center office: rooftop terrace, free parking, and a dog-friendly policy - bring your pet to work!
Extra vacation days, seniority-based additional leave, paid doctors visit hours, and flexible working time.
People-first culture built on open communication, teamwork, and collaboration.
Continuous learning opportunities: training, career coaching, and professional development opportunities.
Career growth: a clear progression path, global career opportunities within the group, and an annual, transparent salary review.
Team spirit & events: annual winter and summer celebrations, regular team-building activities, and a company sports club for marathons, charity runs, cycling races, and more.
Supportive & inclusive workplace: a diverse international team, values rooted in Scandinavian culture, and strong engagement and employee experience scores.
Additional perks: paid participation in sports events and a range of benefits designed to support your well-being, flexibility, and work-life balance.

Ready to become part of our team? Join us at Zalaris and be a part of a vibrant, collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris

Monthly gross salaryGross/mo € 2000

Location

Rīga, Latvia
Marijas iela 2a, Centra rajons, Rīga, LV-1050
Hybrid

Time of work

Full-time

Skills

Service Level Agreements Customer Relations Payroll IT German language

Languages

German
English

Contact person
Ilze Vasiļjeva

Simplify work life. Achieve more.

We are one of Europe's leading HR & payroll solutions and services providers, with over two decades of uninterrupted growth.

Zalaris business lines:

1) Outsourcing business - offering HR & payroll tech stack, and providing HR & payroll administration services.

2) Consulting business - supporting customers throughout their own cloud HR & payroll journey, offering strategy & advisory, transformation & implementation and application support.

Zalaris is recognised as an SAP gold partner and an Oracle partner.

Zalaris clients include leading organisations such as Nordea Bank, Danske Bank, DNB, Roche, Novartis, SAS, Finnair, Siemens, Telefonica O2, Porsche, Seat, Carlsberg, Circle-K and Unilever.

We believe that everyone matters in this company and that no one person is better than another. We dare to aim high! #bestingmyself is everyone's motto because we give the best version of ourselves to the team. We believe that the best results are achieved, not by being the best in the team but by bringing the best out of your team, and supporting each other across the finish line. This is true team spirit.

#everyonematters #aiminghigh #teamspirit

Specialties: SAP HR, Finance and Payroll Management, HR Consulting, Strategic HR, SuccessFactors, HR Outsourcing, SAP HANA, Cloud Services, HR Management, and Information Logistics.