Head of Payments Operations

GR8 Tech

Details
Highlights
Company

What You’ll Be Driving:

Leading and managing operational teams (Support, Monitoring, Analytics), ensuring seamless day-to-day performance;
Developing and implementing operational strategies aligned with the overall Payments Gateway vision;
Driving process optimization, risk management, and compliance within a high-risk industry environment;
Ensuring automation, efficiency, and scalability of payment operations across multiple jurisdictions;
Collaborating with Product, Technology, and Compliance teams to deliver operational excellence and support product growth;
Defining and monitoring KPIs for operational performance, ensuring high service levels and continuous improvement;
Acting as a key business partner to the Chief Payments Gateway Officer, providing insights and recommendations on operations strategy;
Building, mentoring, and growing a strong operations team culture focused on accountability and results.

What Makes You a GR8 Fit:

Proven experience (5+ years) in senior operations leadership roles within payments, igaming, fintech or high-risk industries;
Deep understanding of payment flows, support, monitoring, analytics, risk management in complex environments;
Strong track record of managing large, cross-functional operational teams;
Experience working in fast-paced, global, and high-regulation industries;
Strategic thinker with the ability to translate vision into actionable operational plans;
Excellent communication, stakeholder management, and leadership skills;
Ability to work in a dynamic, international setup with multiple time zones and regulatory frameworks.

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

Sports – gym, yoga, or any activity to keep you active;
Medical – insurance and wellness services;
Mental health– therapy or coaching support;
Home office – ergonomic furniture, gadgets, and tools;
Languages – courses to improve or learn new skills.

Work-life

Parental support with paid maternity/paternity leave and monthly childcare allowance;
20+ vacation days, unlimited sick leave, and emergency time off;
Remote-first setup with full tech support and coworking compensation;
Regular team events – online, offline, and offsite;
Learning culture with internal courses, career development programs, and real growth opportunities.

Monthly gross salaryGross/mo € 6000 - 8000

Additional information: Medical insurance; 20+ vacation days; Parental support.

Location

Rīga, Latvia
Remote

Time of work

Full-time

Languages

English

Contact person
Yuliia Dobrorodnia

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry. We provide great gaming tech to satisfy even greater ambition. Leveraging our extensive experience, the GR8 Tech platform successfully handles millions of active players, offering cutting-edge practices for development and growth in the gambling industry. We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

Operating in the dynamic tech market, GR8 Tech is committed to providing comprehensive support and development opportunities for our employees. Remote work is one of our most valuable benefits. We believe that in todays world, it is entirely possible to work from anywhere while maintaining a healthy work-life balance. The foundation of successful remote work lies in loyalty, trust in people and support at all levels. Join us!