System Support Engineer

If P&C Insurance AS Latvijas filiāle

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About the role

Boost your professional journey as a System Support Engineer in Waypoint's Support Team! It's your gateway to an exciting role where innovation meets expertise.

It's a place where you can:

Demonstrate your expertise for delivering exceptional end user support, ensuring seamless experiences for our valued users all over Scandinavia
Dive into the inner workings of the system, perfecting your debugging and log analysis skills to identify and resolve issues swiftly and effectively
Demonstrate your creativity by crafting ingenious workarounds, ensuring operations remain smooth even during complex incidents
Thrive in an environment that values proactive solutions, where your ability to find and address challenges before they impact operations sets you apart
Engage with a dynamic team, contributing to a supportive environment where collective expertise drives us toward success

What are you going to do?

Support business key users by handling production incidents and support requests
Be responsible for handling errors in messaging services and batch job failures
Troubleshoot application errors, documenting problems and resolutions
Participate in Incident and Problem management processes
Support, coach, and guide team members in your areas of expertise

What do we expect from you?

Must have

Analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues
Knowledge of C# and code debugging
Good knowledge of MS SQL
Willingness to work with system users and solving production issues
Your friends most probably would characterize you as an excellent communicator (also in English to work with end users and colleagues from Nordic countries), a pro-active person with initiative

Nice to have

Understanding of asynchronous communication using messages
Understanding of batch job process fundamentals
Experience with ITIL service operation processes
Experience in application support

Tech stack you’ll be working with

MS SQL, MS Message Queuing, C#, .NET framework, Service Now, Splunk, PRTG.

Our promise to you

Monthly salary: €2000 – €2600 gross depending on your qualifications
Strong company culture: knowledge sharing, company events, interesting speakers, and other inspiring initiatives
Career and development opportunities
Challenging and exciting projects with autonomy to plan own tasks
Extra vacation days, annual bonus, great insurance benefits, discounts on our products for you and your family, gifts, etc.
A flexible hybrid work model, with our office as the main workplace
A recently renovated office in Riga center with a 24/7 gym on the premises

Application deadline: February 8, 2026

Your application will be processed according to our privacy notice.

Monthly gross salaryGross/mo € 2000 - 2600