Middle Account Manager

GR8 Tech

Details
Highlights
Company

What you’ll drive:

Client operations & support

Own business and operational support for an assigned client portfolio.
Develop existing and new clients into long-term partnerships.
Manage commercial and operational issues to ensure smooth service delivery.

Onboarding & product usage

Support onboarding of newly signed clients.
Help clients adopt and use GR8 Tech products effectively.

Performance & reporting

Analyze client performance and product usage.
Prepare reports, statistics, and performance summaries.
Work with clients to optimize ROI across products.

Product communication & feedback

Present product updates, upgrades, and new functionality.
Collect client feedback and share it with product and development teams.

Cross-functional & commercial work

Work with affiliates, customer service, payments, and development teams.
Upsell and cross-sell products or features and document them in CRM.

What makes you a GR8 fit:

Must-have

1–2 years of experience, with at least 1 year in the iGaming industry (customer service or related field).
Advanced English and fluent Ukrainian or Russian.
Confident MS Office skills (Excel, PowerPoint, Word).
Basic experience with CRM and BI tools.
Strong communication skills and high emotional intelligence.
Ability to work independently and prioritize operational tasks.
Analytical mindset and problem-solving skills.

Nice-to-have

Familiarity with SDLC and task management tools (Jira, Confluence, Miro).
Basic technical understanding of web services.
Experience in commercial discussions or entry-level negotiation.
Experience generating ideas for platform or process improvements.

Why you’ll love working here:

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

Paid maternity/paternity leave + monthly childcare allowance.
20+ vacation days, unlimited sick leave, emergency time off.
Remote-first + tech support + coworking compensation.
Team events (online/offline/offsite).
Learning culture with internal courses + growth programs.

Monthly gross salaryGross/mo € 3500

Additional information: 20+ vacation days, unlimited sick leave, childcare support.

Location

Rīga, Latvia
Remote

Time of work

Full-time

Languages

English

Contact person
Yelyzaveta Merezhko

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry. We provide great gaming tech to satisfy even greater ambition. Leveraging our extensive experience, the GR8 Tech platform successfully handles millions of active players, offering cutting-edge practices for development and growth in the gambling industry. We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

Operating in the dynamic tech market, GR8 Tech is committed to providing comprehensive support and development opportunities for our employees. Remote work is one of our most valuable benefits. We believe that in todays world, it is entirely possible to work from anywhere while maintaining a healthy work-life balance. The foundation of successful remote work lies in loyalty, trust in people and support at all levels. Join us!