86
Registration number: 40203253273
- Details
- Highlights
- Company
Darba pienākumu apraksts
"Our people are the heart of Norwegian.
We embrace a culture of equality, diversity, and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different strengths, experiences, and backgrounds, but all share a passion for our vision; to become the most loved and trusted airline in Europe”.
Are you our new Scandinavian Speaking Customer Care Coordinator?
We are looking for Scandinavian speaking, service-minded and committed colleagues to join our customer center at Norwegian’s office in Jaunā Teika. If you enjoy customer interaction, communicate well, and want to work in an international environment, this could be the ideal role for you.
As a customer consultant, you will provide first class service across all our channels—phone, social media, and chat. Our customer center handles the entire customer journey, from booking to after the passenger has left the airport, ensuring a smooth and positive experience at every stage.
What is it like to work at Norwegian:
Norwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal.
Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.
No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.
So, fasten your seat belt — your next exciting career journey starts here!
In this role you will be responsible for:
- Providing front-line booking assistance for our customers via phone.
- Resolving acute issues related to our customers` travel needs, provide information and help.
- Handling customer claims and feedback in various channels.
- Performing administrative tasks to support business requirements as and when needed.
We can offer:
- Employee priced flight tickets.
- Monthly salary 1700 eur gross.
- Health insurance available within the first month of work.
- Monthly food allowance – 40 eur after probation period.
- Onboarding training and other opportunities for learning, development and career advancement.
- Dynamic, positive, friendly and exciting place to work in a global expanding organization with multicultural environment.
- Adjusting your working time to your needs as we offer flexible work time within shift framework.
- Full IT equipment and mobile phone and coverage.
- A sit-stand desk in brand-new and cozy office in Jaunā Teika working in office.
You are our ideal candidate if:
- Your have at least a B2 level proficiency in English and in Norwegian or Swedish language, both spoken and written.
- You have front-line customer service experience in an airline, airport, a contact centre or similar.
- You have experience working in digital platforms, you quickly grasp new technologies, and you have good computer literacy skills.
- If have experience working with any GDS systems, that would be considered as an advantage.
- You are service minded person, like to communicate with customers and have a positive attitude.
- You have a high degree of flexibility and resilience.
- You are able to perform tasks in a dynamic, high paced environment.
- You take ownership and love to help others by solving problems. You have a Can do attitude and willingness to pitch in with other tasks as needed.
- You don`t mind to work shifts, including weekends, evenings and national holidays.
- You are able to work in a pre-scheduled and structured work environment.
Could this be the start of an amazing journey?
If you love the thought of working with us, click the Apply Now button to complete your application. You will need to upload a recent copy of your CV.
Please note: We can only accept applications that have been submitted through our recruitment system. We will accept your CV in English.
Do you have any questions?
If so, please contact:
Lāsma Vaisjuna
Director Customer Care
Lasma.vaisjuna@norwegian.com
“We care for each other, our customers and our environment as we navigate the skies
- the Norwegian way”
€
1700
Location
- Rīga, Latvia
Gustava Zemgala gatve 74a, Rīga, LV-1039 - Hybrid
Time of work
- Full-time
Contact person
Inese Babre-Romanovska
Inese Babre-Romanovska
The Norwegian group is a leading Nordic aviation company, headquartered at Fornebu outside Oslo, Norway. The company has over 8,900 employees and owns two of the prominent airlines in the Nordics: Norwegian Air Shuttle and Widerøes Flyveselskap. Widerøe was acquired by Norwegian in 2024, aiming to facilitate seamless air travel across the two airlines networks.
Norwegian Air Shuttle, the largest Norwegian airline with around 5,400 employees, operates an extensive route network connecting Nordic countries to key European destinations. In 2023, Norwegian carried over 20 million passengers and maintained a fleet of 87 Boeing 737-800 and 737 MAX 8 aircraft.
Widerøes Flyveselskap, Norways oldest airline, is Scandinavias largest regional carrier. The airline has more than 3,500 employees. Mainly operating the short-runway airports in rural Norway, Widerøe operates several state contract routes (PSO routes) in addition to its own commercial network. In 2023, the airline had 3.3 million passengers and a fleet of 48 aircraft, including 45 Bombardier Dash 8s and three Embraer E190-E2's. Widerøe Ground Handling provides ground handling services at 41 Norwegian airports.
The Norwegian group has sustainability as a key priority and has committed to significantly reducing carbon emissions from its operations. Among numerous initiatives, the most noteworthy is the investment in production and use of fossil-free aviation fuel (SAF). Norwegian strives to become the sustainable choice for its passengers, actively contributing to the transformation of the aviation industry.
Registration number: 40203253273
Similar job ads:
Danish or Swedish speaking Customer Support specialist (travel industry)
Customer Support Specialist
Ceļojumu plānošanas un loģistikas speciālists