296
Registration number: 40103314641
- Details
- Highlights
- Company
This is the job.
- Support the Service Delivery Manager in maintaining reliable and efficient service delivery. Ensure assigned service components operate according to defined functional and non-functional requirements such as availability, performance, scalability, and stability.
- Perform operational activities required to maintain service stability, including incident resolution, service requests handling, troubleshooting, monitoring, maintenance, and implementation of improvements in collaboration with the SDM.
- Maintain and update technical documentation, operational procedures, and configuration details to ensure accurate and accessible service information across Intrum platforms and tools.
- Follow established governance frameworks, ITSM processes, and the Agile Playbook when performing operational activities, implement required security configurations and technical controls, support vulnerability remediation ensuring technical activities are aligned with organizational standards.
- Take responsibility for complex service components or critical technologies, ensuring stability, performance optimization, and alignment with architectural standards.
- Lead investigation and resolution of complex incidents and problems, performing root cause analysis and implementing preventive improvements.
- Monitor service performance and operational metrics, investigate technical issues, and provide input to the SDM on improvement opportunities and operational risks.
- Proactively identify service optimization opportunities and provide technical recommendations to the Service Delivery Manager and Solution Architect regarding upgrades, improvements, and lifecycle planning.
You have:
- Bachelor’s degree in information technology, Engineering, Computer Science, or a related technical field.
- Over 5 years of experience delivering network engineering solutions in enterprise environments
- In-depth knowledge of network technologies across LAN, WAN, Internet, VoIP/SIP, IP telephony, and network security, with the ability to design, operate, troubleshoot, and optimize complex environments.
- Hands-on operational and troubleshooting experience with Cisco solutions (Meraki, Catalyst, ACI, Secure Connect, Firepower and ASA)
- Hands-on experience with VeloCloud, Palo Alto, FortiGate, Zscaler, ThousandEyes, and Webex is a plus.
- Exposure to cloud networking in Azure and AWS environments is a plus.
- Good understanding of ITIL/ITSM processes (Incident, Change, Problem, Request Management). ITIL certification (e.g., ITIL v4 Foundation) is considered an advantage.
- Experience working with IT service operations, troubleshooting, system maintenance, monitoring tools, and operational support processes.
- Familiarity with Agile delivery practices and working in cross-functional technical teams.
- Experience supporting system implementations, upgrades, patching, and lifecycle management of infrastructure services.
- Understanding of basic IT security principles, vulnerability management, and compliance requirements in IT environments.
- Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues effectively.
- Good communication and collaboration skills to work effectively with Service Delivery Managers, architects, project teams, vendors, and other technical stakeholders.
- Customer-focused approach with a commitment to service reliability, operational excellence, and continuous improvement.
We offer:
- Experience working in multinational environment, being part of the Group IT function in the leading credit management company in Europe;
- Monthly gross salary from 3500- 5200 EUR;
- Hybrid working model and a healthy attitude towards flexible working patterns;
- Respecting private life, providing 3 extra leave-days for personal needs;
- Health insurance and paid mental health support (from day one);
- Snacks and fruits to boost your office day;
- Well-being activities, surprises, and birthday gifts;
- Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).
**Please note that as a multinational company, we have Talent Acquisition Partners in multiple locations. You might receive a call from our recruiters with a Spanish or Latvian phone number.**
€
3500 - 5200
Location
- Rīga, Latvia
Ieriķu iela 5 - Hybrid
Time of work
- Full-time
- Flexible schedule
Languages
- English
Contact person
Lucia de la Peña Panadero
Lucia de la Peña Panadero
Intrum is the industry-leading provider of Credit Management Services with a presence in 24 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. To ensure that individuals and companies get the support they need to become free from debt is one important part of the company’s mission. Intrum has more than 10,000 dedicated and empathetic professionals who serve more than 100,000 companies across Europe.
Intrum Global Technologies, established in Riga since 2010 is responsible for software development, maintenance and support for the company into a group level and employs more than 250 IT professionals locally.
Registration number: 40103314641
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