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Intrum Global Technologies
IT Support Specialist
Intrum Global Technologies
Intrum Global Technologies

IT Support Specialist

Intrum Global Technologies

This is the job.

  • Support automations to process client files – usually done in IRIS service, requires C# and SQL or PL/SQL knowledge
  • Develop and maintain client reports, ranging from simple SQL queries to complex .NET and Crystal Reports solutions
  • Deliver ad-hoc reporting solutions to support business and finance needs using PL/SQL
  • Troubleshoot and resolve Colldesk system issues, including access and configuration problems
  • Manage and resolve tickets (incidents and service requests)
  • Configure and support eLink for Hub clients, including monitoring, error handling, and UAT assistance
  • Build and enhance local automations to improve operational efficiency
  • Design and implement automations to process client files, primarily within IRIS, using C#, SQL, and PL/SQL
  • Document technical requirements for API development in collaboration with the Core team
  • Act as the Ireland IT representative, communicating effectively with clients and stakeholders.

You have:

  • Experience in Level 1 support, with a strong willingness and potential to develop towards Level 2 responsibilities.
  • Basic knowledge of PL/SQL (Oracle).
  • Working knowledge of VB.NET, sufficient for minor enhancements and adaptations
  • Proficiency in English (mandatory)
  • Strong communication and organizational skills.

We offer:

  • Experience working in multinational environment, being part of the Group IT function in the leading credit management company in Europe;
  • Monthly gross salary from 2600 - 4000 EUR;
  • Hybrid working model and a healthy attitude towards flexible working patterns;
  • Respecting private life, providing 3 extra leave-days for personal needs;
  • Health insurance and paid mental health support (from day one);
  • Snacks and fruits to boost your office day;
  • Well-being activities, surprises, and birthday gifts;
  • Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).

**Please note that as a multinational company, we have Talent Acquisition Partners in multiple locations. You might receive a call from our recruiters with a Spanish or Latvian phone number.**
Monthly gross salaryGross/mo  € 2600 - 4000

Location

  • Rīga, Latvia
    Ieriķu iela 5
  • Hybrid

Time of work

  • Full-time
  • Flexible schedule

Languages

  •  English
Contact person
Lucia de la Peña Panadero
Intrum is the industry-leading provider of Credit Management Services with a presence in 24 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. To ensure that individuals and companies get the support they need to become free from debt is one important part of the company’s mission. Intrum has more than 10,000 dedicated and empathetic professionals who serve more than 100,000 companies across Europe.

Intrum Global Technologies, established in Riga since 2010 is responsible for software development, maintenance and support for the company into a group level and employs more than 250 IT professionals locally.

Company websitehttps://www.intrum.com/igt/

Registration number40103314641

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