618
Registration number: 40203658772
- Details
- Highlights
- Company
IT Customer Support Agent (German/English)
Location: Riga, Latvia | Hybrid work (up to 40% home office)
Your Responsibilities:
- Provide first-level and second-level IT support for internal users across different locations.
- Handle incoming support requests via phone, email, and ticketing system.
- Independently diagnose and resolve hardware, software, network, and Microsoft 365-related issues efficiently.
- Escalate complex incidents to the appropriate technical teams when necessary.
- Assist with user account management (Active Directory, email, access rights).
- Support the rollout of IT updates, patches, and hardware replacements.
- Maintain clear documentation of support cases and solutions.
- Participate in the continuous improvement of support processes and tools.
- Conduct basic user training and provide guidance on IT best practices.
- Take ownership of assigned incidents from initial diagnosis through resolution.
- Prioritize and process support requests according to defined SLAs and service processes.
Your Profile:
- Completed education in IT or equivalent work experience.
- 2–3 years of professional experience in IT support, service desk, helpdesk, or a similar technical support environment.
- Excellent communication skills in German and English (both required).
- Strong problem-solving skills and a customer-oriented mindset.
- Practical experience with Windows clients, Microsoft 365, and Active Directory; experience with macOS clients is an advantage.
- Strong analytical and troubleshooting skills with the ability to independently diagnose and resolve technical issues.
- Strong documentation skills with the ability to clearly and accurately document incidents, troubleshooting steps, solutions, and technical knowledge.
- Ability to work independently and as part of a team.
- Willingness to occasionally work flexible hours to support international teams.
What We Offer:
- A dynamic international work environment.
- Hybrid working model (up to 40% home office).
- Competitive Latvian benefits package.
- Opportunities for professional development and IT certifications.
- Friendly and supportive team culture.
- Modern tools and technologies to support your work.
Interested?
We look forward to receiving your application through our online career portal in section APPLY.
If you have any questions, feel free to contact us at personal.itinfra.ch@datwyler.com.
€
2800 - 3100
Location
- Rīga, Latvia
Riga, Latvia | Hybrid work (up to 40% home office) - Hybrid
Time of work
- Full-time
Contact person
Datwyler IT Infra SIA .
Datwyler IT Infra SIA .
Datwyler IT Infra is an international company with headquarters in Switzerland and affiliates in Europe, the Middle East and Asia. Datwyler enables organisations around the world to run their IT and OT infrastructure seamlessly and scale their business with ease.
The well-established company operates on the market as a provider of innovative system solutions, products and services for data centres, fibre networks and intelligent buildings, as well as acting as a subcontractor or general contractor covering the entire value-added chain. This is founded on Datwylers substantial expertise in the development and manufacture of the requisite products and solutions, the companys project experience, global presence and internationally established partner network.
Datwyler IT Infra was founded in 1915 and employs a workforce of around 1000 around the world.
Registration number: 40203658772
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