Leasing Customer Service Specialist

Join our team as a Leasing Customer Service Specialist!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and we encourage everyone to achieve them professionally and personally.

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to literally build a local banking champion.

What You Will Do:

• Communicate with customers about simple portfolio administration questions within its competence level
• Inserts information related to customers, assets and transactions to the systems, prepare the standard documentation
• Checks if all customer/vendor/guarantor data is correct before entering leasing agreement documentation data into the system
• Collects all missing and original leasing documents and archives them according achieving instructions
• Cooperate and assist other teams and/or within the team in troubleshooting/resolving tasks in accordance with agreed procedures and regulations

What We Expect:

• Basic to good knowledge of the Bank products, processes and IT systems
• Customer service skills
• Strong business process management understanding
• Fluent Latvian and good English skills are required in spoken and written communication
• Bachelor's degree in finance, economics, business management

What We Offer:

• Flexibility. Flexible working hours, remote work and possibility to work from anywhere in EU, Iceland, Switzerland and UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humour and having fun
• More vacation. Additional week of vacation available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military trainings. Therefore, Luminor offers 30 fully paid calendar days for military trainings every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without doctor note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.
• Gross salary. 1050-1250 EUR/month, which is to be determined depending on your level of experience and competencies

Application deadline is 10th June.