At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. Were making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. Were an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne. 

The Fraud Risk Management team ensures that GoCardless adopts, implements and maintains innovative and appropriate controls as we have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.

Youll be working as part of a small, close-knit team, conducting fraud investigations, with the aim of protecting GoCardless from fraud, financial and reputational risk.

On a daily basis you will:

• Monitor the risk alert queue and identify high risk behaviour within the business portfolio
• Conduct fraud investigations within service level agreements to reduce potential revenue losses
• Attain a thorough understanding of GoCardless product, policies and processes
• Lead on customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experience

• You have some experience in a fraud investigations role or similar and are looking for your next challenge
• You use logic and reasoning to separate legitimate behaviour from suspected illicit activity 
• You understand the implications of new information for both current and future problem-solving and decision-making 
• You use your written English skills to strike the right tone with internal and external stakeholders. 
• You're driven by initiative, and understand the impact of every decision you make on our merchants 
• Results-focused: You can prioritise, organise, and show initiative and willing to get the job done
  
  We dont expect you to meet every requirement. If youre excited by this role, we encourage you to apply.

We are a 24x7 operation and require our employees to demonstrate a willingness to work on some public holidays.

We're an organisation defined by our values; We start with why before we begin any project, to ensure its aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.