Customer SupportWSOFT

Apraksts
Pamatinformācija
Uzņēmums

Responsibilities

We are currently looking for an experienced and dedicated Customer Support Representative to join our team and continue our tradition of delivering outstanding support to our valued customers.

Application Deadline: 24.09.2023

Provide prompt and courteous support to customers via various channels, including live chat, email, and phone.
Address their queries, concerns, and technical issues effectively to ensure a positive and seamless gaming experience.
Investigate and resolve customer issues and complaints, striving to exceed expectations in every interaction.
Escalate complex matters to the appropriate departments while following established procedures.
Maintaining a friendly and helpful tone to build rapport and trust with customers.
Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system, ensuring a seamless handover of information to other teams when necessary.
Share customer feedback and suggestions with relevant teams to drive continuous improvement in our products and services.
Comply with all relevant regulations, policies, and guidelines pertaining to customer support and gambling operations.
Collaborate with other customer support team members and departments to ensure a cohesive and efficient support system.
Take the extra mile to engage customers.

Qualifications and Skills

Previous experience in customer support or a related field is preferred.
Familiarity with online gambling platforms and casino games is a definite advantage.
Proficiency in handling customer inquiries, and complaints, and providing solutions.
Strong knowledge of gambling regulations and responsible gambling practices is desirable.
Experience with CRM software and ticketing systems is a plus.
Ability to multi-task, prioritize, and manage time effectively.

Benefits

A friendly and supportive work environment that promotes growth and professional development.
Opportunities for career advancement and personal growth within a rapidly expanding company.
Modern and comfortable workplace located in a city center office, with free parking facilities.
Comprehensive health insurance policy with an extensive range of services and additional benefits after a successful probation period.
A dynamic work environment that embraces innovation and offers exciting challenges.
Fairly the best coffee you've ever tried.