Payments & Banking Client Services Assistant

Clear Junction Holding Limited

Apraksts
Pamatinformācija
Uzņēmums

Requirements for candidates

Established experience with b2b client relationship/client support / similar
Experience in the Financial Services (Payments, FX) / Transactional Banking
Experience in tracking client-related KPIs
Proficient user of MS Office / Google Docs
Working knowledge of CRM platforms
A customer-oriented attitude
Excellent communication skills
Ability to work well in a team
Languages: fluent in English, both written and spoken
Russian language is an advantage

Job description

Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers controlled end-to-end payments solutions based on proprietary, in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.

Founded in 2016, the business has seen double-digit growth year-on-year, with over 100 fintech professionals based across Latvia, the UK and mainland Europe. Clear Junction is ranked number one in the FEBE Growth 100 list as the UK's fastest-growing, founder-led, privately owned business.

We have an open Payments & Banking Client Services Assistant role in Riga to nurture long-term relationships with clients. You will resolve any issues that arise to ensure clients are satisfied with our services. If you are an excellent communicator who can grasp clients' needs and elaborate ways to fulfil them, we'd like to meet you!

This role plays a crucial role in our business by safeguarding our revenue and retaining our clients. Join our expanding teams in the role of Payments & Banking Client Services Assistant in our Riga office.

What You'll Do

This exciting role is responsible for establishing and maintaining mutually successful client relations and is the key contributor to controlling, supporting and ensuring smooth, uninterrupted client operations. The post holder will act as a first line of defence with respect to AML, FinCrime and sanction risk- and compliance-related issues. Main responsibilities included:

Monitor, facilitate and troubleshoot client operations, track related metrics
Act as point of contact for requests and complaints
Building trusted relationships with clients and dealing with incidents related to client operations.
Support sale and upsell of solutions and services
Monitor interaction between clients and tech support. Facilitate and troubleshoot, if necessary.
Log, resolve and escalate issues as appropriate
Ensure both the company and clients adhere to contract terms
Collaborate with other Clear Junction department teams to address customers needs and assure adherence to rules and guidelines