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Alliance for Recruitment
Customer Care Agent (Start Date: 8th April)
Alliance for Recruitment
Alliance for Recruitment

Customer Care Agent (Start Date: 8th April)

Alliance for Recruitment

Prasības kandidātiem

  • English skills (C1/C2) in writing and speaking to understand documentation and log accurately in the client systems
  • Previous experience in an outsourced customer service environment is advantageous
  • Good at using computers and can do many things at once on them
  • Friendly, positive attitude, team player
  • Client - oriented personality
  • Ability to work shift hours (Monday-Friday 9.00-19.00 and Saturday Sunday 9.00-18.00)
  • Availability to start the job on 8th April 2024.

Darba pienākumu apraksts

  • Help customers with questions or problems using phone, email, chat, etc., making sure to solve them quickly
  • Keep accurate records of how issues are solved using the contact center tool
  • Make sure problems are solved on time according to set goals
  • Get help from the immediate supervisor for urgent issues
  • Work alone or with others as needed
  • Talk well with people inside and outside the company
  • Make sure customers are happy and do work that meets quality standards
  • Stick to scheduled work times
  • Handle customer contacts while meeting goals for how quickly we respond, how long it takes to handle the issue, and how often we successfully solve issues
  • Do extra tasks to make customers happier or to do better on goals
  • Go to training when needed

Mēs piedāvājam

  • Private medical insurance for self and family (spouse and kids)
  • Career opportunities across the globe
  • Learning- Access to multiple free trainings and courses via our internal learning platform
  • Fun at work - multiple fun at work activities regularly 
  • Modern office at Jaunā Teika (Gustava Zemgala gatve 74, Riga)
Mēneša bruto algaBruto mēnesī  € 1200 - 1400

Atrašanās vieta

    Rīga, Latvija
    Gustava Zemgala 74

Darba veids

  • Pilnas slodzes maiņu darbs
  • Elastīgs darba laiks

Prasmes

 english Customer service

Valodas

  •  Angļu
Kontaktpersona
Diāna Eisaka
37126390197
Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.  

Uzņēmuma mājaslapahttp://www.afr.

Reģistrācijas numurs302687119

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