Experienced IT Support Developer

Sapiens Software Solutions (Latvia) SIA

Apraksts
Pamatinformācija
Uzņēmums

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. Our portfolio includes policy administration, billing, and claims; underwriting, illustration, and electronic application; reinsurance and decision management software. Sapiens digital platform features customer and agent portals, and a business intelligence platform. With a 40-year track record of delivering to more than 600 organizations, the Sapiens team of over 5,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific.

Project:

Our client is one of the most recognizable insurance brands in the UK. The projects we have implemented and maintained for this customer range from traditional annual car & home insurance to Netflix-like insurance subscription service. Working on the project you will go through the challenges of implementing web solutions and handling hundreds of thousands of customers each day. You will go through the full software development lifecycle - gathering the requirements, system design and implementation, and deployment in the cloud. All of that is accompanied by a friendly team of experienced professionals.

Main duties include:

Responsibility for providing solutions/workarounds to customers' problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions
Supporting our UK customer service team with 2nd level support
Providing remote product and installation consultancy
Address client's tickets regarding hardware, software, and networking.
Research and identify solutions to software and hardware issues
Ask targeted questions to diagnose problems
Test alternative pathways until you resolve an issue
Record technical issues and solutions in tickets
Prepare Help create technical documentation and manuals.

Requirements:

Ability to diagnose and troubleshoot technical issues.
SQL knowledge
Understanding or intermediate knowledge of Java
Customer-oriented attitude
Excellent written and verbal English skills
Flexibility to work beyond working hours when required
Self-sufficient personality with a customer-oriented attitude, service-oriented, results-driven, team player with good problem-solving skills
Ability to work under pressure and provide solutions

Considered as an advantage:

Docker knowledge
Hands-on experience with Linux

We offer:

Annual bonus as 13th salary payment (in the amount of 1 salary),
Paid lunch in the lunch restaurant on the 1st floor of the office building (24/7 healthy snacks and beverages in our office canteen),
Health insurance after trial period,
Employees engagement events globally and locally,
Training budget to develop skills and expertise.

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.

Mēneša bruto algaBruto mēnesī € 2500 - 3200

Atrašanās vieta

Latvija

Attālināta darba iespējas

Darba veids

Pilna slodze

Prasmes

SQL JAVA IT Support

Valodas

Angļu

Kontaktpersona
Ilze Busa

We, Sapiens International Corporation (NASDAQ and TASE: SPNS), are a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We are a global team of 5,000+ people operating in 30 countries, offering our 600+ customers a wide variety of solutions with the industry's broadest portfolio, domain expertise, and innovative technology, to best suit any path along their transformational journey. In fact we're leaders in this market!With our 40-year track record in the market, Sapiens operates worldwide through our fully owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. In 2018, Sapiens expanded its presence in Baltic countries through the acquisition of Knowledgeprice.com.

Why Join Our Team?We care about our global community, the success of our customers and most importantly our colleagues. When people join us, they immediately feel they belong. This is the foundation for our creative and passionate workplace.The top experts of the insurance industry work with us, making it an exciting learning opportunity where people develop their own expertise and career. We share our opinions because they are valued and welcomed. And all of this happens in a multi-cultural environment, across 30 countries.We're on the lookout for team players to join our close-knit community in Copenhagen and help us foster the incredible culture we've built.

Be Part of a Caring Community. Caring is a huge thing in Sapiens! We see all our employees for who they are. We care and appreciate each other. As a community we love working together, and we support each other from every location in the world and in any time zone.
Be an Expert. Be part of the insurance digitization revolution. Our people are recognized as experts all over the world. Become an expert yourself in a fast-growing company, with various development and personal growth paths.
Express Yourself. Bring your unique color to Sapiens. We have a deep culture of listening to our people. We always encourage them to speak up and make an impact.
Go Global. Work in a global team, get to see the world, and the beauty of inclusion. Enjoy the international vibes, meet interesting people, and get opportunities all over the world.
Celebrate Together: We love to celebrate our successes and milestones as a team. From team-building events, holidays, and annual gatherings- we always plan for the next occasion to get together and make them awesome!