1456
Payments & Banking Client Services Assistant
Clear Junction Holding Limited
Payments & Banking Client Services Assistant
Clear Junction Holding Limited
Payments & Banking Client Services Assistant
Clear Junction Holding Limited

Payments & Banking Client Services Assistant

Clear Junction Holding Limited

Requirements for candidates

  • Established experience with b2b client relationship/client support / similar 
  • Experience in the Financial Services (Payments, FX) / Transactional Banking
  • Experience in tracking client-related KPIs
  • Proficient user of MS Office / Google Docs
  • Working knowledge of CRM platforms
  • A customer-oriented attitude
  • Excellent communication skills
  • Ability to work well in a team
  • Languages: fluent in English, both written and spoken
  • Russian language is an advantage

Job description

Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers controlled end-to-end payments solutions based on proprietary, in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.
Founded in 2016, the business has seen double-digit growth year-on-year, with over 100 fintech professionals based across Latvia, the UK and mainland Europe. Clear Junction is ranked number one in the FEBE Growth 100 list as the UK's fastest-growing, founder-led, privately owned business. 

We have an open Payments & Banking Client Services Assistant role in Riga to nurture long-term relationships with clients. You will resolve any issues that arise to ensure clients are satisfied with our services. If you are an excellent communicator who can grasp clients' needs and elaborate ways to fulfil them, we'd like to meet you!
This role plays a crucial role in our business by safeguarding our revenue and retaining our clients. Join our expanding teams in the role of Payments & Banking Client Services Assistant in our Riga office.

What You'll Do
This exciting role is responsible for establishing and maintaining mutually successful client relations and is the key contributor to controlling, supporting and ensuring smooth, uninterrupted client operations. The post holder will act as a first line of defence with respect to AML, FinCrime and sanction risk- and compliance-related issues. Main responsibilities included: 
  • Monitor, facilitate and troubleshoot client operations, track related metrics
  • Act as point of contact for requests and complaints
  • Building trusted relationships with clients and dealing with incidents related to client operations.
  • Support sale and upsell of solutions and services
  • Monitor interaction between clients and tech support. Facilitate and troubleshoot, if necessary.
  • Log, resolve and escalate issues as appropriate
  • Ensure both the company and clients adhere to contract terms
  • Collaborate with other Clear Junction department teams to address customers needs and assure adherence to rules and guidelines

What we offer

  • Collaborative environment
  • Growth opportunities
  • Paid Time Off
  • Health insurance
  • Training & Development
  • Performance Bonus
  • Work in a friendly team
  • Great opportunity to grow your career in cutting-edge payments fintech
  • Excellent work conditions
  • Paid parking on the office site
  • Base salary 1400-1600 EUR per month (gross), depending on experience
Mēneša bruto algaBruto mēnesī  € 1400 - 1600

Atrašanās vieta

    Rīga, Latvija

Darba veids

  • Pilna slodze

Valodas

  •  Angļu
  •  Krievu
Kontaktpersona
Han Vong
07707307411
Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers controlled end-to-end payments solutions based on proprietary, in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.
Founded in 2016, the business has seen double-digit growth year-on-year, with over 100 fintech professionals based across Latvia, the UK and mainland Europe. Clear Junction is ranked number one in the FEBE Growth 100 list as the UK's fastest-growing, founder-led, privately owned business.

Reģistrācijas numurs10266710

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