Join our team as a Due Diligence Specialist.

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally. 

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to build a local banking champion.

Welcome to the world of AFC Operations Due Diligence Specialist! Your role is crucial in executing KYC, EDD, and OEDD processes to the highest standards, meeting quality targets with precision. With a focus on excellent customer communication, you'll ensure every interaction aligns with our service standards. You'll escalate specific cases to management when challenges arise, proposing effective solutions. Join us in shaping the future of due diligence excellence!

What You Will Do:

•  Ensure Due Diligence tasks are performed according to procedures, utilizing bank systems, public databases, and records.
• Communicate with customers via remote channels (e-mail, internet banking) to collect necessary information, such as KYC updates and clarifications about executed transactions.
• Enter received information into banking systems accurately and efficiently.
• Conduct quality checks of CDD/EDD/OEDD cases and communicate the results effectively.
• Conduct periodic internal account/customer reviews to ensure compliance.
• Maintain regular contact with relationship managers to obtain information about customers and account activities.
• Document findings and make recommendations to other business units.
• Contribute to team and company performance through effective collaboration and by acting with energy, enthusiasm, and commitment. 
• Take responsibility for professional self-development and contribute to own and team performance improvement through constructive feedback and relevant suggestions.
• Initiate and make proposals for possible improvements to processes or procedures.

What We Expect: 

• Preferred 1-2 years of experience in banking or a related industry, involving customer data quality checks (KYC and similar processes). 
• A university degree in Economics, Business Management, Finance, or related fields is preferred.
• Strong experience and professional skills in the KYC area, including CDD/EDD/OEDD.
• Proactive initiative and a high level of responsibility.
• Keen attention to detail, coupled with a "can-do" attitude and analytical mindset.
• Ability to work effectively in a team, taking responsibility for fostering good cooperation within and with business counterparts. 
• Demonstrated commitment to high ethical standards, integrity, and adherence to best practices.
• Strong customer focus and dedication to delivering exceptional service. 
• Excellent written and verbal communication skills in Latvian, and English. 

What We Offer:

• Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humour and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.
• Gross salary. 1850-2400 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 3rd of May. We are looking for a candidate primarily already...