Solution expert (Implementation & Support)

X INFOTECH, SIA

Apraksts
Pamatinformācija
Uzņēmums

Join our team as IT Solution Expert

We are looking for a team player with a strong technical background who has the ability to establish effective working relationships, client oriented, and ready for multitask work. In this role, you will need to be an organized and knowledgeable problem-solver, who has excellent customer service skills. This role will be suitable for IT specialists, system administrators and technical consultants as next step in their career. It is a combination of Projects implementation experts and post-project Support specialist.

Position opened for all levels from Junior to Senior.

Professional skills and qualification:

Experience working as IT specialist, system administrators and technical consultants (or similar; mandatory for middle and senior level)
Responsivity and ability to quickly master new products and technologies
Knowledge of Microsoft based operating systems
Knowledge of virtualization and networking technologies
Ability to troubleshoot and diagnose software, hardware and networking issues
Organizational skills with exceptional attention to detail. Able to work quickly and accurately
Ability to effectively prioritize and execute tasks in a high-pressure environment
Able to multi-task and see assignments through to completion
Fluent English (verbal and written)
Ability to work both independently and as a team member
Great communication skills
Ability to travel for work

Nice to have

Higher education in IT or other similar field
Experience in DevOPS
ITIL, Microsoft, Security (or other) certifications
Programming (C#/JavaScript) and SQL languages knowledge
Experience in working with tools like JIRA, Jenkins, SVN\Git
Additional language knowledge

Responsibilities (may vary depending on level):

Lead implementation processes and effectively communicate with client, providing excellent service
Implement, support and document the project solution IT infrastructure
Provide full technical support, including visits and manage system configuration and setup.
Having ownership of tasks, pro-actively following up on them and ensuring fast resolution
Follow up on any customer issues and requests requiring additional research
Perform all tasks with a focus on customer service including accessibility and positive attitude
Work with other colleagues to create and document internal standards for IT knowledge base, system configuration, including hardware and software
Participate in projects and collaborate with other functional teams

Benefits and what we offer:

Unique experience in the security document industry and possibility to work in level with industry leading players
Professional growth, opportunity to travel and work with thrilling projects all around the world (Europe, Africa, South America, Central America, Asia)
To contribute in solutions that will benefit millions of people all over the world
Competitive salary, social guarantees, health insurance (after probation period end), covered mobile phone bills (after probation period end), office with great view to city center (and fireworks at 18 November) and parking lot
Highly professional, experienced and friendly colleagues
Hybrid work model (combining work from office and work from home) and flexible working hours
Possibility to grow and switch to different roles

Additional information

We dont want to set any limits, but if we are naming the numbers, then the monthly salary is not less than 1800 EUR gross and depends on your experience and skills!

Only successful applicants will be contacted. If you are not contacted within 30 days of submitting your application, please consider your application unsuccessful.

Mēneša bruto algaBruto mēnesī € 1800 - 5000

Papildu informācija: We dont want to set any limits, but it depends on your experience and skills!

Atrašanās vieta

Latvija

Darba veids

Pilna slodze
Elastīgs darba laiks

Prasmes

Atlassian Jira Agile Support IT Support Communication Windows ITIL SQL IIS Problem solving VMWare Networks Virtualizācija

Valodas

Angļu
Latviešu

Kontaktpersona
X Infotech HR

X Infotech is a global provider of software solutions for electronic identity documents and digital payments in more than 60 countries around the globe. X Infotech is a part of Silverlake Axis Ltd Group of companies.

Our solutions are behind and integrated into e-passport, national ID card, drivers license, payment and social smart card programs in dozens of countries around the globe. With secure documents and cards, more advanced services can be offered whether it is eGovernment, border control, financial inclusion or healthcare and social programs.

We empower our clients to achieve more, improving their countrys economic, financial and social position.