Customer & KYC Specialist
Customer & KYC Specialist
Customer & KYC Specialist

Customer & KYC Specialist


About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We are making it easy to use both- for businesses everywhere. 

Bringing simple and secure direct bank payment solutions for people and businesses everywhere, as well as making open banking more accessible. GoCardless is used by 75,000+ organisations and counting, processing more than $30 billion of payments across 30 countries. 

We are an award-winning London based fintech, with additional offices in Riga, Paris, Melbourne and the US. 

The role

We are looking for an enthusiastic, and detail-oriented Customer & KYC Specialist. The primary responsibilities of the role are to deliver an exceptional level of service by taking ownership of customer queries related to product usage, general inquiries and troubleshooting and to carry out KYC-related checks. 

Onsite - Riga, Latvia (Novira Plaza, Marijas iela 2a). Office-based position with the opportunity to work 1 day a week from home.

Working hours
Monday - Friday 10:00 - 19:00
  • We are a 24x7 operation serving customers around the globe, therefore the role requires work on bank holidays.

What excites you

As a Customer & KYC Specialist, you will:
  • Support GoCardless partners and their developers with queries related to their API integrations with GoCardless products
  • Support GoCardless customers by phone & email, ensuring the delivery of a world-class customer experience
  • Conduct customer onboarding verification checks & monitor existing customer base in compliance with internal and external regulations
  • Conduct screening of customers against sanctions lists, presence of negative information, and relation to PEP
  • Accompany customers during their onboarding at GoCardless by executing KYC checks and addressing queries as a part of the daily customer verification process
  • Support team's training and development
  • Take ownership and give expertise in complex cases, take the lead in process improvements, and provide guidance and knowledge for more junior team members

What excites us

  • You have previous experience working in a Customer support and/or KYC-related role
  • You speak in English fluently, can communicate clearly when speaking and writing
  • You are happy to support customers via email and over the phone
  • You care deeply about providing customers with a great experience
  • You take pride in having strong attention to detail and always see tasks through to completion 
  • You're proactive, can pre-empt issues, and are a creative problem solver
  • You have the ability to keep calm under pressure
  • You have the ability to learn API programming
  • You understand the importance of anti-money laundering and counter-terrorist financing
  • You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach
  • Prior experience using tools like Zendesk, Intercom, or Looker is preferred
  • An interest or basic experience in coding languages such as PHP, .NET, Java, Ruby, and Python is desirable
We dont expect you to meet every requirement. If youre excited by this role, we encourage you to apply.

(some of) The good stuff

  • Wellbeing - stay healthy with dedicated support and medical cover
  • Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
  • Adaptive Working - allows you to work flexibly, around your lifestyle
  • Equity - all permanently employed GCs get equity to help you make a valuable contribution 
  • Parental leave - to suit everyone embarking on life's great adventure
  • Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (GC Fridays)

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure its aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work. 
Mēneša bruto algaBruto mēnesī  € 1440 - 2000

Atrašanās vieta

    Rīga, Latvija
    Marijas iela 2a, Centra rajons, Rīga, LV-1050, Latvia.

Darba veids

  • Pilna slodze


 KYC Customer Support


  •  Angļu
Talent Team
GoCardless is an award winning fintech company, building the worlds bank payment network.

Were making open banking more accessible and bringing simple and secure direct bank payment solutions for people and businesses everywhere! GoCardless is used by 75,000+ organisations and counting, processing more than $30 billion of payments across 30 countries.

Following the acquisition of Latvia based start-up Nordigen, we are building a second headquarters in Riga, with plans to double our headcount in this region in 2023.

Reģistrācijas numurs07495895

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