Join our team as an IT Service Manager!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally.

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to build a local banking champion.

The IT Service Manager is responsible for the delivery and management of IT services within the organization. This includes overseeing day to day operational performance output of the supplier, covering incident management, problem management, change management and other IT service management processes.

What You Will Do:

• Participate in preparation and negotiation of SLAs, OLAs, UCs and third party/external contracts
• Monitor and report on key performance indicators (KPIs) and service level targets
• Escalate process improvement needs to process managers and owners
• Act as CSI Manager, manage service improvement plan
• Attend and provide input as necessary in operational review meetings with the supplier and or business units
• Oversee incident management, problem management, and change management process quality within service area
• Act as coordinator point for change control and quality between the business and supplier and that all demands are translated correctly to supplier and provided.
• Ensure effective communication and collaboration between IT teams and business users

What We Expect:

• Experience in IT Service Management or similar background
• Basic to good knowledge of the Bank products, processes and IT systems
• Strong IT process management understanding
• ITIL certification will be considered an advantage
• Proven experience of driving decisions collaboratively, resolving conflicts & ensuring follow through
  
• Initiative and high-level of responsibility
• Vendor management skills
• Effective communication and stakeholder management skills
• Higher education in IT or technology
• Fluent English is required in spoken and written communication

What We Offer:

• Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humour and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training etc.
• Gross salary. 3000 - 4400 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is 26th of May. We are looking for a candidate primarily already located within the Baltics please apply with your CV in English and PDF format!