732
SIA "Dynatech"
HelpDesk Specialist
SIA "Dynatech"
SIA "Dynatech"

HelpDesk Specialist

SIA "Dynatech"

Dyninno is a group of companies providing products and services in the travel, finance, entertainment, and technology sectors in 50+ countries. The company develops and implements innovations and technology in its products. Thanks to that, casting professionals quickly find true talent, travelers get the best ticket prices for flights from over 70+ airlines in a fraction of a second, and clients have access to loan products and financial instruments in just one click from anywhere in the world. 

We are looking for a HelpDesk specialist to join our dynamic team.

Responsibilities: 
  • Troubleshooting and Debugging: Knowledge in using diagnostic tools to analyze logs, monitor system performance, and troubleshoot issues effectively;
  • Problem-Solving Skills: Capability to troubleshoot issues, analyze complex issues, propose solutions identify root causes and work independently or in a team. Ability to think critically and logically to resolve issues efficiently. Emphasize the ability to analyze search results, identify patterns, and make recommendations for improvement; 
  • Communication Skills: A customer orientated to providing excellent support experiences. Strong verbal and written communication skills are essential for effectively communicating with both technical and non-technical stakeholders. Ability to work collaboratively with cross-functional teams, including developers and system administrators, to resolve issues and implement solutions; 
  • Documentation Skills: Ability to create clear and concise documentation of test plans, test cases;
  • Monitoring internal systems performance, escalating a case of problems to the incident manager; 
  • Collaborate with cross-functional teams to ensure the quality of the end-to-end functional process; 
  • Capability to prioritize support requests based on urgency, impact, and SLA (Service Level Agreement) requirements. Flexibility to adapt to evolving technologies, changing business requirements, and new support tools or methodologies.

Requirements: 
  • Good written and verbal knowledge of English; 
  • Practical knowledge and experience with quality assurance methodologies; 
  • Basic knowledge of SQL Skills;
  • Good communication skills, ability to work in the team; 
  • Interest in solving standard and non-standard problems; 
  • Ability to learn quickly; 
  • Strong sense of responsibility and excellent time management skills; 
  • Working in Jira; 
  • Application support experience;
  • Eagerness to continuously learn and upgrade skills through training, self-study, and hands-on experience.

There is no one-size-fits-all here, we are quite flexible and use an individual approach with every candidate we meet. While getting familiar during our interview, we try to understand where your working experience, professional skills and future contribution to the company can be applied within our multiple business projects.     
We don't want to set any limits, but if we are naming the numbers, then the salary range for this position is from 1400 EUR Gross to 1700 EUR Gross per month.    

With us you will: 
  • Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions;         
  • Learn and exchange ideas in lectures and workshops led by colleagues and team leads;   
  • Get health benefits: fully covered health insurance after end of the trial period (dentistry, out-patient treatment, mental health, medicine, etc.), well-being activities, vaccination days;   
  • Enjoy employee discount programs and have fun at monthly internal activities and celebrations;   
  • Work from a modern and well-equipped office in the center of Riga, with parking space for bikes and scooters, fresh fruits and coffee on a daily basis. 
Mēneša bruto algaBruto mēnesī  € 1400 - 1700

Papildu informācija: We dont want to set any limits, but if we are naming the numbers, then the salary range for this position is from 1400 EUR Gross to 1700 EUR Gross per month.

Atrašanās vieta

    Rīga, Latvija
    Jeruzalemes iela 1

Darba veids

  • Pilna slodze

Prasmes

 Tehniskā palīdzība IT Support Komunikācijas prasmes SQL quality assurance Prasme risināt problēmas Problem solving JIRA

Valodas

  •  Angļu
  •  Latviešu
  •  Krievu
Kontaktpersona
Renate M.
Innovative solutions for technological challenges.

Dynatech is the hub of competencies and operations for America based international Company Dyninno Group. Dynatech provides IT, marketing, operations, and administrative products and services for three main areas inside Dyninno Group: travel, finance, and entertainment.

Dyninno Group has offices in 19 locations, and we are expanding fast, opening at least one new market every year. Our people are our core strength, and their talent and dedication allow us to be one step ahead of the competition. Our mission is to boost the synergy between our proprietary technologies and foster know-how in the commercial product lines of our clients.


Uzņēmuma mājaslapahttp://dynatech.lv

Reģistrācijas numurs40203110019

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