411
IT Service Desk Team Lead (temporary position)
ALLNEX
IT Service Desk Team Lead (temporary position)
ALLNEX
IT Service Desk Team Lead (temporary position)
ALLNEX

IT Service Desk Team Lead (temporary position)

ALLNEX

Required skills and experience

  • Education preferably with the fields of IT incomputer science or information science;
  • Minimum of 3 to 4 - years end-user support experience;
  • Minimally 2-year experience in leading a team;
  • Strong verbal and written communication skills in English;
  • Good knowledge in ITSM tool such as ServiceNow or its equivalent, O365 and Power BI would be added advantage;
  • Independent manner, as well as integrate well into a team;
  • Good communication skills both verbal and written;
  • Good analytical and problem-solving skills, entrepreneurial attitude, sense of responsibility;
  • Basic entrepreneurial skills and takes initiative.

Responsibilities

  • Lead a global service desk team, ensuring timely resolution of user tickets and maintaining high levels of customer satisfaction;
  • Identifying and pursuing service improvement initiatives; and often service as the face, or voice to the IT users;
  • Process Improvement: Drive continuous improvement and optimize workflows;
  • User-Centric Approach: Prioritize user needs and strive for first-call resolution;
  • As our IT Service Desk Lead, youll be the captain of our support ship. Your mission? To steer our service desk crew toward excellence.

We offer

  • Monthly gross salary between 2200 and 2400 EUR, depending on skills and experience;
  • Partially working from home option;
  • Transportation allowance;
  • Health, accident and critical illness insurance;
  • Annual bonus program and special recognition awards;
  • Excellent working conditions in modern environment;
  • An international exposure in a cross-cultural community;
  • Training, great opportunities to grow and develop your career nationally and internationally;
  • Companys social events;
  • Birthday holiday.
Mēneša bruto algaBruto mēnesī  € 2200 - 2400

Papildu informācija: To view the complete list of benefits offered by the company, please refer to the section following the job ad.

Atrašanās vieta

    Rīga, Latvija
    Gunāra Astras iela 1C

Darba veids

  • Pilna slodze
  • Noteikts termiņš

Valodas

  •  Angļu
Kontaktpersona
Agnija Putnina
Eight reasons why you should join allnex:
We are in the lead. We are proud to be the largest industrial coating resins supplier in the world
We are pioneers of green thinking. Being environmentally responsible has always been a key part of what we do
We are entrepreneurs. We strive to be the strategic partner for our customers, providing innovative solutions for their needs.
We celebrate diversity. Diverse in our backgrounds, talents and ideas, we can accomplish anything together.
We have a rich history. We have a strong heritage in leading chemical companies globally, dating as far back as 1918.
We prioritize our people. Our company is only as good as the sum of our people. We focus on training, promoting leadership and teamwork to help you succeed.
We are global as it gets. 35 countries, 50+ nationalities, clients almost everywhere.
We are great bunch of people. If you enjoy connecting and working with talents across the globe, you've come to the right place.


Uzņēmuma mājaslapahttps://www.allnex.com/en/

Reģistrācijas numurs40103815035

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