Head of Customer Service

Picanova GmbH filiāle Picanova Baltics

Apraksts
Pamatinformācija
Uzņēmums

We are The Customization Group,

A global leader in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to 500.000 personalized products daily, reaching millions of customers through 20+ of our own online shops and 1,000+ external shops.

Our digital on-demand business model expresses our commitment to sustainability and innovation. Our diverse team of over 500 professionals from 40 different nationalities works together to offer a wide range of high-quality products that bring happiness around the world. You will fit in here if you are a unique individual with a proactive, self-driven work attitude and a good sense of ownership.

We have a brand-new opportunity for a skilled Head of Customer Service. In this role, you'll take charge of a dynamic team and transform customer service into a key driver of our success. Sounds good? Then keep reading!

Why You Will Love Working With Us:

Global Perspective: Collaborate with our international teams and expand your horizons.
Flexible Working: Tailor your work setting to your personal needs, with options for in-house or hybrid models.
Growth and Learning: Acquire valuable insights and skills for a brighter professional future.
Team Spirit: Connect and grow with your colleagues at our regular team-building and company events.
Office Perks: Unlock a comprehensive benefits package tailored to your location, including private health insurance, a competitive compensation plan, sports allowance coverage, and meal options for lunch and breakfast on us-details will be shared during the interview.

Your Day to Day responsibilities:

Team Leadership & Development: Lead, mentor, and inspire a diverse team of customer service professionals and team leads, ensuring the delivery of world-class support.
Customer Satisfaction Strategy: Develop and implement strategies and tools to enhance customer satisfaction and loyalty across all service channels.
Cross-Functional Collaboration: Work closely with external partners and internal teams to uphold high standards and drive continuous product and service improvements.
Performance Analysis & Optimization: Analyze customer service performance metrics and utilize insights to optimize processes, improve team efficiency, and enhance service delivery.
Innovation & Technology Integration: Stay at the forefront of industry trends, including ChatBots and AI, to introduce innovative solutions that elevate the customer experience and internal operations.
Strategic Planning & Execution: Lead the development and execution of long-term plans that align customer support with overall business objectives, driving both customer satisfaction and company growth.

Preferred Background:

Customer Service Leadership: Proven experience in managing customer service teams, with a focus on building and leading high-performing teams.
Effective Communication: Strong communication skills, capable of fostering positive relationships across all levels of the organization.
Strategic & Operational Focus: Ability to think strategically while effectively managing day-to-day operations.
Problem-Solving: A proactive approach to solving problems and turning challenges into opportunities for growth.
Empathetic Leadership: A leader who values empathy, recognizing the importance of both customer and team satisfaction.
Continuous Improvement: Dedicated to consistently improving processes and delivering top-quality service.

Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.

One team. Millions of happy customers worldwide. Join us!

https://www.thecustomizationgroup.com/

Mēneša bruto algaBruto mēnesī € 4900 - 5400

Atrašanās vieta

Latvija

Attālināta darba iespējas

Darba veids

Pilna slodze

Prasmes

Customer Service Customer Support Leadership Communication Organizational skills Teamwork

Valodas

Angļu

Kontaktpersona
Rene Dresen

THE CUSTOMIZATION GROUP

Originating from Picanova's innovative spirit in 2006, in a modest garage in Cologne, The Customization Group has become one of the world's top mass customization providers. Operating across multiple business verticals, TC Group caters to millions of customers worldwide, delivering bespoke solutions powered by innovation and state-of-the-art technology. The group boasts production sites in the U.S., Poland, and Latvia, with a combined daily production capacity of over 500,000 customized products shipped to more than 170 countries globally.

RELIABLE BUSINESS PARTNER

The Customization Group has expanded into a global force with over 500 employees worldwide. We provide personalized products to millions of individual customers and offer tailored B2B and API solutions. Our dedication to innovation and cutting-edge technology drives everything we do.

GLOBAL MARKET LEADER

As a worldwide market leader, we have received accolades for exceptional performance in various fields. For instance, we were awarded the World Market Leader Award for unique wall decor, recognizing our high quality, innovation, and internationalization. Our products have also earned numerous awards, including test winners, reflecting our commitment to the highest quality and excellence.