562
Reģistrācijas numurs: 07495895
- Apraksts
- Pamatinformācija
- Uzņēmums
About us
At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. Were making it easy to use both- for businesses everywhere.
GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. Were an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.
The role
We're looking for an enthusiastic problem-solver to be a leader within our Customer & KYC team based in Riga.
As our Customer & KYC Site Lead, you will be part of the Customer Operations management team, reporting to our Director of Customer Operations and working closely with our Customer Ops Manager based in the UK.
You will manage a new team of Customer & KYC Representatives & Specialists and Team Manager(s) level I/II based in Riga to create a seamless and delightful experience for our rapidly growing user base. This team will work alongside our Customer Operations team based in London.
You'll help us to deliver an exceptional experience to our fast-growing Customer base.
We have an excellent reputation for delivering the highest standard of customer service, which is crucial to our continued success. Were looking for an experienced KYC & Customer professional to lead our team and help us assist customers all over the world as we continue to grow internationally.
What excites you
- Leading, coaching and mentoring the KYC & Customer team to deliver sensational customer service
- Experience independently driving the daily operations and helping team with clear priorities to deliver on the KPIs
- Collaborating with our Engineering team to find and make improvements to how we work
- Obsessing over analytics to identify ways to deliver ambitious performance metrics
- Owning the Executive level reporting for the Customer Operations Function, from determining KPIs to analysing issues and presenting to the wider business monthly
- Owning our Help Desk system (Zendesk), driving improvements, ensuring the process is optimised and run smoothly
- Innovate and always think about the next development of our offering
- Attracting, hiring and retaining great talent to expand the team quickly as required
- Building and maintaining excellent relationships across the business
- Writing and editing documentation and training materials
- Understanding the variations of roles of the team you're managing
- Ensuring your team is being developed and has development plans in place
What excites us
- 3+ years leading a KYC/Compliance function of at least 15+ people
- Experience leading regulatory compliance function and providing accurate, complete and timely advice to stakeholder requests
- Experience in managing managers/supervisors
- Proven technical aptitude and product-focused
- Proficient in Excel and experience using reporting tools independently to create and manage team metrics
- Experience supporting Enterprise customers
- You are passionate about Customer Experience and Compliance
This role ideally suits someone who has worked in a compliant and high-growth business. However, our team comes from various backgrounds, and we welcome diversity if you're unsure, please apply. We look forward to meeting you.
Salary Range: €3800 - €4700 monthly (Gross)
(some of) The good stuff
- Wellbeing - stay healthy with dedicated support and medical cover
- Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
- Adaptive Working - allows you to work flexibly, around your lifestyle
- Equity - all permanently employed GCs get equity to help you make a valuable contribution
- Parental leave - to suit everyone embarking on life's great adventure
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (GC Fridays)
Life at GoCardless
We're an organisation defined by our values; We start with why before we begin any project, to ensure its aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.
€
3800 - 4700
Atrašanās vieta
- Rīga, Latvija
- Attālināta darba iespējas
Marijas iela 2a
Darba veids
- Pilna slodze
- Elastīgs darba laiks
Valodas
- Angļu
Kontaktpersona
Talent Team
Talent Team
GoCardless is an award winning fintech company, building the worlds bank payment network.
Were making open banking more accessible and bringing simple and secure direct bank payment solutions for people and businesses everywhere! GoCardless is used by 75,000+ organisations and counting, processing more than $30 billion of payments across 30 countries.
Following the acquisition of Latvia based start-up Nordigen, we are building a second headquarters in Riga, with plans to double our headcount in this region in 2023.
Reģistrācijas numurs: 07495895
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