310
IT Incident Manager
SIA "Dynatech"
IT Incident Manager
SIA "Dynatech"
IT Incident Manager
SIA "Dynatech"

IT Incident Manager

SIA "Dynatech"

Dyninno is a group of companies providing products and services in the travel, finance, entertainment, and technology sectors in 50+ countries. The company develops and implements innovations and technology in its products. Thanks to that, casting professionals quickly find true talent, travelers get the best ticket prices for flights from over 70+ airlines in a fraction of a second, and clients have access to loan products and financial instruments in just one click from anywhere in the world.    

We are looking for a dedicated IT Incident Manager to join our dynamic team. In this role, you will be responsible for driving IT incident confirmation, analysis, investigation, and escalation. 

Responsibilities: 
  • Driving IT incident confirmation, analysis, investigation, and escalation to responsible parties;  
  • Root cause analysis and follow-ups with responsible parties;  
  • Incident resolution coordination till complete IT service recovery;  
  • Work with monitoring and log aggregation tools; 
  • Communication with external and internal service providers and stakeholders;  
  • Work in shifts according to the team's schedule (including evening and night shifts, work on weekends), as well as on-call duty. 

Requirements: 
  • A basic theoretical understanding of IT infrastructure services on networking, operating systems, application levels (web services) is a must-have to be successful in this role;  
  • Experience with some infrastructure/application monitoring, log management tools;  
  • Some familiarity with Linux systems at least on a basic command level;  
  • Basic understanding of IT Security principles;  
  • Strong problem-solving, analytical, and time management skills;   
  • Excellent communication and collaboration skills;   
  • Ability to analyze a high volume of technical data and work in a fast-paced environment. 
 
There is no one-size-fits-all here, we are quite flexible and use an individual approach with every candidate we meet. While getting familiar during our interview, we try to understand where your working experience, professional skills and future contribution to the company can be applied within our multiple business projects. 
 
We don't want to set any limits, but if we are naming the numbers, then the salary for this position is 1800 - 2300 EUR gross per month. 

With us you will:  
  • Be a part of a top-tier team, work on projects that reach millions worldwide, and create complex in-house products and solutions;          
  • Learn and exchange ideas in lectures and workshops led by colleagues and team leads;    
  • Get health benefits: fully covered health insurance after end of the trial period (dentistry, out-patient treatment, mental health, medicine, etc.), well-being activities, vaccination days;    
  • Enjoy employee discount programs and have fun at monthly internal activities and celebrations;    
  • Work from a modern and well-equipped office in the center of Riga, with parking space for bikes and scooters, fresh fruits and coffee on a daily basis. 
Mēneša bruto algaBruto mēnesī  € 1800 - 2300

Papildu informācija: We dont want to set any limits, but if we are naming the numbers, then the salary for this position is 1800 - 2300 EUR gross per month.

Atrašanās vieta

    Rīga, Latvija
    Jeruzalemes iela 1

Darba veids

  • Pilna slodze

Prasmes

 Networks  IT infrastructure services Linux Incident Monitor IT sistēmas  IT Security  Problēmu risināšana Analītiskā domāšana Komunikācijas prasmes Investigation Web services Laika plānošanas prasmes

Valodas

  •  Angļu
  •  Latviešu
  •  Krievu
Kontaktpersona
Alina D.
Innovative solutions for technological challenges.

Dynatech is the hub of competencies and operations for America based international Company Dyninno Group. Dynatech provides IT, marketing, operations, and administrative products and services for three main areas inside Dyninno Group: travel, finance, and entertainment.

Dyninno Group has offices in 19 locations, and we are expanding fast, opening at least one new market every year. Our people are our core strength, and their talent and dedication allow us to be one step ahead of the competition. Our mission is to boost the synergy between our proprietary technologies and foster know-how in the commercial product lines of our clients.


Uzņēmuma mājaslapahttps://dyninno.com/en/technologies/

Reģistrācijas numurs40203110019

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