749
Reģistrācijas numurs: 07495895
- Apraksts
- Pamatinformācija
- Uzņēmums
About us
At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. Were making it easy to use both- for businesses everywhere.
GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. Were an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.
The role
GoCardless are here to support you and we're committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.
Remember, we don't expect you to meet every requirement. If you're excited by this role, we encourage you to apply.
This role is part of the Customer Operations group where you'll be responsible for supporting customers by providing an excellent level of customer service via email and phone regarding product usage, general enquiries and troubleshooting and carrying out KYC checks.
Location
Onsite - Riga, Latvia (Novira Plaza, Marijas iela 2a)
Office based position with the opportunity to work 1 day a week from home
Working hours - 3 different shift patterns available
1) Standard
- Monday - Friday, 10.00-19.00
2) Fixed Day shift
- 4 days (8am - 8pm) on and 4 days off
3) Fixed Night shift
- 4 nights (8pm- 8 am) on and 4 nights off
We are a 24x7 operation serving customers around the globe, therefore the role requires work on bank holidays.
What excites you
- Be the first point of contact for our customers regarding any queries and provide phone & email support to our customers globally.
- Take ownership and provide world-class customer service to our customers.
- Analyse and report product issues and represent customer voice across the company.
- Guide our customers in using our dashboard and explain the benefits of our products by having valuable discussions with them.
- Monitoring customer complaints on social media and reaching out to provide assistance.
- Ensure that our local and global KYC (Know your Customer) requirements are met while ensuring new and existing customers have a seamless experience by delivering high-quality KYC reviews.
- Stop the bad actors by ensuring were catching those that we believe are misusing the GoCardless platform. Our regulatory and moral obligation is to prevent money laundering and terrorist financing.
- Perform politically exposed persons (PEP), Sanctions and Adverse media screening.
- Identify opportunities to upskill other team members and proactively share knowledge.
(some of) The good stuff
Salary - the expected base salary for this position is €1300 (gross).
Base salary may vary and are determined by things like geography, level of experience, interview assessment and parity between you and fellow employees at GoCardless doing similar work. Please note that whilst we strive to offer competitive compensation, there is no guarantee that an offer will reach the upper limit of the stated range.
- Wellbeing - stay healthy with dedicated support and medical cover
- Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
- Adaptive Working - allows you to work flexibly, around your lifestyle
- Equity - all permanently employed GCs get equity to help you make a valuable contribution
- Parental leave - to suit everyone embarking on life's great adventure
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (GC Fridays)
Life at GoCardless
We're an organisation defined by our values; We start with why before we begin any project, to ensure its aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.
€
1300
Atrašanās vieta
- Rīga, Latvija
Marijas iela 2a
Darba veids
- Pilna slodze
- Pilnas slodzes maiņu darbs
Prasmes
Valodas
- Angļu
Kontaktpersona
Talent Team
20402677
Talent Team
20402677
GoCardless is an award winning fintech company, building the worlds bank payment network.
Were making open banking more accessible and bringing simple and secure direct bank payment solutions for people and businesses everywhere! GoCardless is used by 75,000+ organisations and counting, processing more than $30 billion of payments across 30 countries.
Following the acquisition of Latvia based start-up Nordigen, we are building a second headquarters in Riga, with plans to double our headcount in this region in 2023.
Reģistrācijas numurs: 07495895
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