At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. Were making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. Were an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne. 

The Workforce Management (WFM) Analyst will be focusing on building and assisting the forecast and capacity planning of multi-site teams based on service level needs. This role will help build workforce management models to match the specific needs of the merchant operations teams at GoCardless. The role will run WFM-specific projects including capacity planning, forecasting, evaluation of performance and demand, shrinkage across teams, staffing requirements, and creating and maintaining processes to manage and communicate this.

Youll work closely with the operational managers across all Merchant Operations teams, scaling processes for all Customer, Fraud and Payments operations teams. Youll be a strong communicator with experience in delivering change to various levels of stakeholders. Youll have experience working in a similar industry and bring your knowledge to the GoCardless Tooling & Optimisation team, as we build a centralised WFM approach for the Operations teams.

We're an organisation defined by our values; We start with why before we begin any project, to ensure its aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.