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SAP User Support Specialist
Arvato Systems Latvia SIA
SAP User Support Specialist
Arvato Systems Latvia SIA
SAP User Support Specialist
Arvato Systems Latvia SIA

SAP User Support Specialist

Arvato Systems Latvia SIA

General responsibilities:

  • Daily communication with Employer's customers via e-mail or phone. Provide support in problem situation solving, provide consultations to customers;
  • Process technical customer inquiries on incidents and monitor the problem solving process; 
  • Assist customers on solving 1st level issues; 
  • Dispatch and track tickets for the 2nd and 3rd levels of support to responsible employees and follow up the problem solving process;
  • Demonstrate the highest level of professional customer service;
  • Monitor system performances based on different parameters;
  • Prepare different reports according to instructions;
  • Attend customer meetings;
  • Propose related process and efficiency improvement ideas.

Requirements:

  • Excellent communication skills in English languages: Required for communication across our international locations and customers;
  • Previous customer service related experience will be considered as an advantage;
  • Proactive and analytical approach;
  • Good problem solving skills;
  • Solution orientated and a team player;
  • Desire to grow and develop in IT industry.

We offer:

  • Monthly gross salary from 1200 to 1600 EUR, depending on your level of expertise
  • Hybrid way of working with cozy office space in the center of Riga and flexible working hours opportunities, based on your own preferences
  • Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
  • Individual development and learning plan, including yearly budget for external training
  • Necessary essentials health insurance with dental services and sports coverage 
  • Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
  • Friendly, multicultural and cooperation orientated colleagues

About us:

Arvato Systems is an international IT specialist that supports major companies in Digital Transformation. We stand for strong industry knowledge, in-depth technology expertise and a clear focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support. As part of Bertelsmann, we are built on the solid foundations of a German global corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft and SAP. We make the digital world easier, more efficient and more secure and our customers more successful.
We Empower Digital Leaders. arvato-systems.com
 
At the heart of our company is the well-being of our employees and the planet, which we believe go hand in hand. Thats why we provide our team with the tools and environment they need to thrive, ensuring that every team member feels valued and respected. In our inclusive workplace, diversity is not just celebrated but is a cornerstone of our success!
Moreover, our commitment to sustainability and social responsibility is evidenced by our Family Friendly certification from SIF, Green Office recognition and commitment from WWF, and our adherence to Latvias Inclusion and Diversity charter.
 
We look forward to receiving your application.
Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.
For more information, please click here.
Mēneša bruto algaBruto mēnesī  € 1200 - 1600

Atrašanās vieta

    Rīga, Latvija
    Skanstes iela 25

Darba veids

  • Pilna slodze

Valodas

  •  Angļu
Kontaktpersona
SIA Arvato Systems Latvia
Arvato Systems is an international IT specialist that supports major companies in Digital Transformation. We stand for strong industry knowledge, in-depth technology expertise and a clear focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support. As part of Bertelsmann, we are built on the solid foundations of a German global corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft and SAP. We make the digital world easier, more efficient and more secure and our customers more successful.
We Empower Digital Leaders. arvato-systems.com

At the heart of our company is the well-being of our employees and the planet, which we believe go hand in hand. Thats why we provide our team with the tools and environment they need to thrive, ensuring that every team member feels valued and respected. In our inclusive workplace, diversity is not just celebrated but is a cornerstone of our success!

Moreover, our commitment to sustainability and social responsibility is evidenced by our Family Friendly certification from SIF, Green Office recognition and commitment from WWF, and our adherence to Latvias Inclusion and Diversity charter. 


Uzņēmuma mājaslapahttps://www.arvato-systems.com/

Reģistrācijas numurs40203072770

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