Meklēšanas rezultātiCustomer Service Representative with Russian (m/f/d) / Klientu apkalpošanas specālists

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Customer Service Representative with Russian (m/f/d) / Klientu apkalpošanas specālists

TELUS digital

Customer Service Representative with Russian (m/f/d) / Klientu apkalpošanas specālists

TELUS digital

Apraksts
Pamatinformācija
Uzņēmums

Your benefits:

Competitive Salary: Earn EUR 1,380 gross.
Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.
Comprehensive Training: A fully paid training period will set you up for success.
Health Coverage: Private health insurance after 3 months of probation, including access to fitness centers and mental health support services.
Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces.
Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
Team Spirit: Participate in social gatherings, sports events, team-building activities. Receive a bonus for referring new employees.
Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.

Your responsibilities:

Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.
Expert Support: Answer advertisers' questions with professional advice, guiding them to success.
Business Impact: Play a crucial role in helping achieve the companys business targets.
Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.

Your skills:

Language Proficiency: Excellent communication skills in both Russian and English, written and verbal.
Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.
Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.
Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.
Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.
Eagerness to Learn: Passionate about continuous learning and research.
Eligibility: EU citizenship or Latvian Residence Permit is required.

Join Us and Be the Voice that Drives Success!

Proficiency in Russian and English is required to lead a team that provides customer support (outbound calls, emails, and chats) for international clients. Performing tasks related to verbal and written customer support abroad (worldwide, where communication is in Russian and English) is essential for the company's core operations. Referring to Article 32, Paragraph 2, regarding job advertisement publication, it should be noted that Russian and English language skills at TELUS Digital are an objective prerequisite for customer service.

Mēneša bruto algaBruto mēnesī € 1380