531
Reģistrācijas numurs: 40203487799
- Apraksts
- Pamatinformācija
- Uzņēmums
IoT Technical Support Specialist
The IoT Technical Support Specialist is responsible for providing technical support for Tele2 IoT customers experiencing IoT service related technical issues. Key responsibilities include customer, network incident management and IoT service monitoring.
Key Responsibilities:
- Perform full incident management.(e.g. troubleshooting, escalations, coordination).
- Perform surveillance/monitoring of products, services and customer solutions.
- Secure that provided services are fulfilled timely, efficient and with high quality.
- Work in shifts 24/7/365.
- Perform shift tasks according to predefined procedures.
- Provide logging and document troubleshooting steps and resolutions for future reference.
- Ensures that service delivery aligns with stakeholders requirements and upholds the highest standards of excellence.
This role is meant for you if you have:
- Technical support or other relevant experience.
- Basic knowledge of telecommunications including mobile network services, network elements, technologies, and signaling protocols will be considered an advantage.
- Ability to work independently, self-motivated, proactive, and hands-on approach to work.
- Fluency in English, both spoken and written.
- Good time management skills in handling multiple tasks or incidents simultaneously.
- Excellent customer service and communication skills, including high sense of responsibility and attention to detail.
- Flexibility to adapt to evolving technologies, procedures, and customer needs.
What We Offer:
- A collaborative and supportive work environment.
- Opportunities for professional growth and development.
- Salary starting from 1400 euro (Gross) depending on experience.
- Remote (Allianz) Premium health insurance.
- Flexible hybrid work schedule.
- Other benefits such as modern office in freshly built office building, free parking lot, daily fresh fruits in the office, monthly telecom allowance and exciting team building activities.
€
1400
Papildu informācija: • Salary starting from 1400 euro (Gross) depending on experience.
Atrašanās vieta
- Rīga, Latvija
- Attālināta darba iespējas
Darba veids
- Pilna slodze
Kontaktpersona
Remote Latvia SIA
Remote Latvia SIA
The Tele2 IoT Latvia team is an integral part of the Tele2 Sweden B2B IoT organization, serving customers worldwide. Based in Riga, Latvia, our team collaborates across several key departments including project management, product management, customer operations, sales, data excellence, and process management. Our dedicated professionals play an active role in international projects, driving innovation and contributing to cutting-edge technologies on a global scale.Our operations in Latvia are run in partnership with Remote, a global employer of record, ensuring smooth collaboration across borders.
Reģistrācijas numurs: 40203487799
Tev varētu interesēt arī:
Kickstarter in Finance / Sāciet savu karjeru finanšu jomā | SEB, Riga
Customer Support Representative
Support Agent