643
Reģistrācijas numurs: 75877686
- Apraksts
- Pamatinformācija
- Uzņēmums
About your key responsibilities and impact:
- Handling operational and technical support requests from clients;
- Investigating, triaging, and resolving incidents or escalating when needed;
- Collaborating with QA, development, and product teams to resolve configuration issues;
- Monitoring client-specific setups and ensuring service stability;
- Maintaining SLA standards and contributing to internal support documentation;
- Supporting the team in incident reviews and post-mortem analysis.
Essential professional experience:
- 12 years in technical support, client success, QA, or IT operations;
- Experience in a B2B or SaaS company preferred;
- Bonus: any exposure to affiliate marketing, adtech, or tracking platforms;
- Understanding of how web-based systems work (HTTP, APIs, logs, etc.);
- Experience with ticketing systems (e.g., Jira, Zendesk);
- Strong analytical and troubleshooting skills;
- Good verbal and written communication in English;
- Fluency in the Ukrainian or Russian language;
- Detail-oriented mindset and ability to manage multiple tasks;
- Team player with a willingness to learn and ask questions.
Desirable skills and personal features:
- Basic knowledge of databases (ability to run simple SQL queries).
What we offer:
Benefits Cafeteria:
- Sports compensation;
- Medical coverage;
- Psychological support;
- Home-office coverage.
Work-life:
- Remote work, Coworking compensation;
- Childcare budget;
- Maternity leave;
- Paternity leave;
- Additional 2 days for family events.
Our GR8 Culture:
- Open feedback and transparent direct communications;
- Growth and development: better every day;
- High tolerance to experiment and mistakes;
- Supportive friendly environment.
€
1500 - 2000
Papildu informācija: Sports compensation; Medical coverage; Psychological support; Home-office coverage.
Atrašanās vieta
- Rīga, Latvija
- Attālināta darba iespējas
Darba veids
- Pilna slodze
Prasmes
Valodas
- Angļu
- Krievu
Kontaktpersona
Diana Pomorska
Diana Pomorska
GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry. We provide great gaming tech to satisfy even greater ambition. Leveraging our extensive experience, the GR8 Tech platform successfully handles millions of active players, offering cutting-edge practices for development and growth in the gambling industry. We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.
Operating in the dynamic tech market, GR8 Tech is committed to providing comprehensive support and development opportunities for our employees. Remote work is one of our most valuable benefits. We believe that in todays world, it is entirely possible to work from anywhere while maintaining a healthy work-life balance. The foundation of successful remote work lies in loyalty, trust in people and support at all levels. Join us!
Reģistrācijas numurs: 75877686