Meklēšanas rezultātiTechnical Support Specialist with Spanish (m/f/d) Remote in Latvia/ Tehniskā atbalsta speciālists

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Technical Support Specialist with Spanish (m/f/d) Remote in Latvia/ Tehniskā atbalsta speciālists

TELUS digital

Technical Support Specialist with Spanish (m/f/d) Remote in Latvia/ Tehniskā atbalsta speciālists

TELUS digital

Apraksts
Pamatinformācija
Uzņēmums

Description and Requirements

Are you looking to develop your career and take on exciting responsibilities in a dynamic, growing company? Join our team and help us ensure excellent service standards while making a difference in the world!

Your benefits:

Competitive Salary: Salary EUR 1,900 gross
Performance Bonus: Depending on your performance, you can earn additional financial rewards
Equipment Provided: Full hardware setup for your home office
Relocation Support: Assistance available for relocation to Latvia if needed
Fully Paid, Extensive Training: We'll teach you everything you need to succeed in your job.
Remote Work Environment: Flexible work-from-home arrangement
Dynamic Culture: Join a multicultural team with flat hierarchies and inclusive workplace culture
Career Development: Access to our Career Academy for continuous personal and professional growth
Referral Program: Bonus for successfully referring new team members

Your responsibilities:

Technical Support: Provide expert assistance to resolve customer inquiries and technical issues
Client Understanding: Comprehend users' needs and expectations to deliver tailored solutions
Problem Resolution: Handle support requests through various channels (phone, email, chat)
Quality Assurance: Maintain high standards of service delivery and customer satisfaction
Documentation: Keep accurate records of all support interactions and solutions provided

Your skills:

Language Proficiency: Fluent in Spanish plus excellent communication skills in English (written and verbal)
Technical Aptitude: Basic understanding of technical concepts and troubleshooting
Customer Service Experience: Previous experience in technical support or customer service is a plus
Problem-Solving Abilities: Strong analytical and resolution skills
Professional Approach: Solutions-driven mindset with genuine passion for helping customers
Adaptability: Ability to learn new systems and processes quickly
Technical Background: Experience with support tools and systems is a plus

Additional Requirements:

Eligible to work in the EU
Reliable internet connection for remote work
Ability to work in shifts (as technical support is provided during extended hours)

Mēneša bruto algaBruto mēnesī € 1900