Italian Speaking Service Desk Specialist

Arvato Systems Latvia SIA

Apraksts
Pamatinformācija
Uzņēmums

Responsibilities:

Respond to customer inquiries via phone/ e-mail or ticketing system.
Process and monitor technical incidents.
Advise and support the customer in consideration of functional requests.
Assist the customer in resolving 1st and 2nd level issues.
Dispatch and track tickets for the 3rd-level support.
Follow up on any customer issues requiring additional research.
Demonstrate the highest level of customer service and professionalism.

Work Organization:

Shift structure: Start as early as 7 AM and end no later than 9 PM
On-Call Duties: Night time (9 PM to 7 AM) and on weekends
Shifts and On-Calls are pre-scheduled and rotated among the team members equally

Requirements:

Excellent communication skills in Italian(B2) and English (B2).
Proactive and analytical approach.
Good problem solving skills.
Solution orientated and a team player.
Desire to grow and develop in IT industry.
Previous customer service related experience would an advantage.
Previous experience in IT would be considered as an advantage.

We offer:

Monthly gross salary from 1400 to 1850 EUR, depending on your level of expertise
Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga
Family-oriented company values and healthy attitude towards work and life balance - granting an additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
Individual development and learning plan, including yearly budget for external training
Necessary essentials: health insurance with dental services and sports coverage
Possibility to work in mutual trust and a positive team environment, to be creative and improve working flows by self-initiative
Friendly, multicultural and cooperation-oriented colleagues

Mēneša bruto algaBruto mēnesī € 1400 - 1850

Atrašanās vieta

Latvija

Darba veids

Pilna slodze

Prasmes

Customer Service Customer Support IT Support Klientu atbalsts

Valodas

Angļu
Itāļu

Kontaktpersona
SIA Arvato Systems Latvia
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At Arvato Systems, we are Masters of the Unseen.

We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running quietly, reliably, globally.

With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front.

But behind every great system is an even greater team.

🤝 We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive.

🌿 And our commitment to sustainability and responsibility is more than words its recognized by SIF, WWF, and Latvia's Inclusion and Diversity Charter.

Real impact doesn't need the spotlight - it needs the right people. Like you.

We look forward to your application. All shared information will be treated confidentially, securely processed for recruitment only, and deleted after the process concludes.

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LinkedIn / Instagram / Facebook : @arvato_systems_latvia