Technical Support Engineer

Sapiens Software Solutions (Latvia) SIA

Apraksts
Pamatinformācija
Uzņēmums

About the role:

Our client is one of the most recognizable insurance brands in the UK. The projects we have implemented and maintained for this customer range from traditional annual car & home insurance to Netflix-like insurance subscription service. Working on the project you will go through the challenges of implementing web solutions and handling hundreds of thousands of customers each day. You will go through the full software development lifecycle - gathering the requirements, system design and implementation, and deployment in the cloud. A friendly team of experienced professionals accompanies all of that.

What you will do:

Responsibility for providing solutions/workarounds to customers' problems, in a fast and professional manner, within SLA restrictions.
Research and identify solutions to software, hardware, and infrastructure issues.
Work on infrastructure, system monitoring, and alerting improvements.
Address client's tickets regarding hardware and software.
Ask targeted questions to diagnose problems and identify problem patterns.
Test alternative pathways until you resolve an issue.
Record technical issues and solutions in tickets.
Help create technical documentation and manuals.
Taking part in 24/7 infrastructure monitoring shifts ~1 week per month (infrequent night cases).

Requirements:

Programming experience in Java and SQL knowledge
Microsoft Azure or similar experience
Docker knowledge
Hands-on experience with Linux
Experience with Ansible or other Infrastructure as Code (IAC) tools
Ability to diagnose and troubleshoot technical issues
Excellent written and verbal English skills
Flexibility to work beyond working hours when required during the support shifts
Self-sufficient personality with a customer-oriented attitude, an outside-the-box thinker, solutions-oriented with good problem-solving skills

We value our employees and offer a comprehensive benefits package to ensure a rewarding and enjoyable work experience:

Compensation: Competitive monthly salary ranging from 2700 - 3800 EUR Gross, commensurate with qualifications.
Annual Bonus: Receive a 13th salary bonus, proportional to the months worked, as a token of appreciation for your dedication.
Complimentary Meals and Snacks: Enjoy paid lunches at our on-site restaurant, along with healthy snacks and beverages to keep you energized throughout the day.
Health Insurance: Benefit from health insurance coverage after your trial period, ensuring you are well taken care of.
Engagement Events: Participate in exciting global and local employee engagement events, fostering a sense of community and teamwork.
Training and Development: Training and Development: Take advantage of our training platform Sapiens University dedicated to enhancing your skills and expertise, supporting your professional growth.
Inclusive Work Environment: Work in an inclusive environment with accessible facilities, where everyone is valued and respected.

About Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a global leader in intelligent insurance software solutions. With Sapiens robust platform, customer-driven partnerships, and rich ecosystem, insurers are empowered to future-proof their organizations with operational excellence in a rapidly changing marketplace. We help insurers harness the power of AI and advanced automation to support core solutions for property and casualty, workers compensation, and life insurance, including reinsurance, financial & compliance, data & analytics, digital, and decision management. Sapiens boasts a longtime global presence, serving over 600 customers in more than 30 countries with its innovative SaaS offerings. Recognized by industry experts and selected for the Microsoft Top 100 Partner program, Sapiens is committed to partnering with our customers for their entire transformation journey and is continuously innovating to ensure their success. For more information visit us at www.sapiens.com.

Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.

Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.

Mēneša bruto algaBruto mēnesī € 2700 - 3800

Papildu informācija: Gada prēmija; veselības apdrošināšana; bezmaksas pusdienas

Atrašanās vieta

Latvija

Attālināta darba iespējas

Darba veids

Pilna slodze
Elastīgs darba laiks

Prasmes

Linux Java SQL Docker Ansible Azure

Valodas

Angļu

Kontaktpersona
Marta Mellēna

We, Sapiens International Corporation (NASDAQ and TASE: SPNS), are a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We are a global team of 5,000+ people operating in 30 countries, offering our 600+ customers a wide variety of solutions with the industry's broadest portfolio, domain expertise, and innovative technology, to best suit any path along their transformational journey. In fact we're leaders in this market!With our 40-year track record in the market, Sapiens operates worldwide through our fully owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. In 2018, Sapiens expanded its presence in Baltic countries through the acquisition of Knowledgeprice.com.

Why Join Our Team?We care about our global community, the success of our customers and most importantly our colleagues. When people join us, they immediately feel they belong. This is the foundation for our creative and passionate workplace.The top experts of the insurance industry work with us, making it an exciting learning opportunity where people develop their own expertise and career. We share our opinions because they are valued and welcomed. And all of this happens in a multi-cultural environment, across 30 countries.We're on the lookout for team players to join our close-knit community in Copenhagen and help us foster the incredible culture we've built.

Be Part of a Caring Community. Caring is a huge thing in Sapiens! We see all our employees for who they are. We care and appreciate each other. As a community we love working together, and we support each other from every location in the world and in any time zone.
Be an Expert. Be part of the insurance digitization revolution. Our people are recognized as experts all over the world. Become an expert yourself in a fast-growing company, with various development and personal growth paths.
Express Yourself. Bring your unique color to Sapiens. We have a deep culture of listening to our people. We always encourage them to speak up and make an impact.
Go Global. Work in a global team, get to see the world, and the beauty of inclusion. Enjoy the international vibes, meet interesting people, and get opportunities all over the world.
Celebrate Together: We love to celebrate our successes and milestones as a team. From team-building events, holidays, and annual gatherings- we always plan for the next occasion to get together and make them awesome!