977
Reģistrācijas numurs: 40103314641
- Apraksts
- Pamatinformācija
- Uzņēmums
This is the job.
User Support & Service Operations:
- Act as the on-site first point of contact for colleagues, register tickets on behalf of end users if required. Resolve user requests and incidents in a timely manner according to Group IT defined processes.
- Install, configure, monitor, and maintain user equipment (workstations, laptops, peripherals, mobile devices).
- Install and configure operating systems and software according to Group IT standards and requirements.
- Ensure user account lifecycle management: create and maintain user/workstation accounts, request required accesses, assist new hires with initial setup and password support, and participate in site-related Access Reviews.
- Ensure all IT tickets assigned to the Local IT group are resolved on time and communicate effectively with Group Infrastructure Services and other involved parties.
Asset & Inventory Management:
- Maintain accurate stock and inventory of IT equipment, including receiving, issuing, returning, and documenting assets.
- Cooperate with IT hardware suppliers at both Group and local levels.
- Responsible for managing Intrum network equipment stock.
Local Technical Infrastructure:
- Ensure the proper functioning of all technical equipment and systems, including:
- Local server room
- Surveillance systems
- TV and conference room equipment
- Other relevant office technology
License & Compliance Management:
- Oversee local software license management, ensuring compliance with Group IT policies.
- Support external audits by providing required technical documentation and evidence.
Communication & Governance:
- Maintain uptodate information about local IT support on the Intrum Intranet.
- Participate in Intrum Group transformation and modernization projects.
- Collaboration with Group IT
- Assist Group Infrastructure teams with LAB environments and other centralized service activities when required.
- Act as an extension of Intrum IT Service Desk for “walk up support” cases and ticket resolution requiring physical presence
Office Support (Non-IT Related):
- Support office maintenance activities, including moving desks, chairs, and similar equipment.
- Supervise the office during the absence of the Office Administrator, including:
- Coordinating and supervising external suppliers and service providers
- Managing access control (cards, visitor log)
- Issuing office equipment and maintaining accurate inventory registration.
You have:
Education:
- Vocational or higher education in Information Technology, Computer Science, or a related technical field.
- Equivalent work experience may substitute formal education.
Skills & Competences:
- Strong knowledge of Windows and MacOS operating systems, workstation setup, and software installation.
- Understanding of Microsoft 365, user account administration, and access management.
- Practical skills in hardware troubleshooting, peripheral configuration, and basic network concepts.
- Experience supporting local office infrastructure (conference equipment, surveillance systems, server room basics).
- Ability to work independently, prioritize tasks, and meet deadlines.
- Strong communication and customerservice orientation; able to support users at all levels.
- Accuracy in asset management, documentation, and license tracking.
- Problemsolving mindset and willingness to learn new technologies.
Experience:
- 3+ years’ experience in IT support, service desk, or similar handson technical role.
- Experience with ticketing systems and cooperation with centralized IT teams.
- Experience in hardware inventory management and handling suppliers is an advantage.
- Exposure to audits, compliance processes, or IT security reviews is a plus.
We offer:
- Experience working in multinational environment, being part of the Group IT function in the leading credit management company in Europe;
- Monthly gross salary from 2000- 3000 EUR;
- Respecting private life, providing 3 extra leave-days for personal needs;
- Health insurance and paid mental health support (from day one);
- Snacks and fruits to boost your office day;
- Well-being activities, surprises, and birthday gifts;
- Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).
**Please note that as a multinational company, we have Talent Acquisition Partners in multiple locations. You might receive a call from our recruiters with a Spanish or Latvian phone number.**
€
2000 - 3000
Atrašanās vieta
- Rīga, Latvija
Ieriķu iela 5
Darba veids
- Pilna slodze
Valodas
- Angļu
Kontaktpersona
Lucia de la Peña Panadero
Lucia de la Peña Panadero
Intrum is the industry-leading provider of Credit Management Services with a presence in 24 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. To ensure that individuals and companies get the support they need to become free from debt is one important part of the company’s mission. Intrum has more than 10,000 dedicated and empathetic professionals who serve more than 100,000 companies across Europe.
Intrum Global Technologies, established in Riga since 2010 is responsible for software development, maintenance and support for the company into a group level and employs more than 250 IT professionals locally.
Reģistrācijas numurs: 40103314641
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